Why does the e-mail change from unopened to opened when using the Spam tab in Verizon Netmail?
Poconopca
Newbie

I was on chat yesterday for a long time with a support person named Plaban and asked this :

In Verizon Netmail program there are four tabs across the top of my Inbox e-mails. Delete, Spam, Move To and Actions.

Along the left side are opened (unchecked) boxes.

E-mails arrive with BOLD letters.  If I know it’s SPAM I check the box, then click on the tab called Spam.

It goes to the SpamDetector Folder and now the BOLD changed to regular type and the SPAM e-mail is opened.  WHY?

The Tech INSISTED to see my screen and I refused on privacy grounds.

So Verizon, why does this happen and when will it get fixed?

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tns2
Community Leader
Community Leader

because it is in fact opened by the Spam detector software.   True they could have done this differently but they didn't.

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Poconopca
Newbie

Thanks but doesn't it sometime get sent back to the spammer that the e-mail was opened?  I know we should never open Spam because of some code that's buried deep in one pixel that triggers the spammer that it's an active e-mail address.

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tns2
Community Leader
Community Leader

Definitely not for the spam detector code.  You have some control using the settings in the Webmail interface.  Personally I use a client and have the client set to not ever send back and not to open web pointers unless I tell it to.

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