billing is not correct

[Vuvi75]

Dear Verizon.

I place an order {edited for privacy} on May 11.2015  on the 2 year agreement , I ordered double Play  Fios Internet and unlimitted local phone ,     In the agrrement they said that Installation Fee is waive , and Activation fee is waive but today they send me a bill dated   May 22, 2015 . They charged me $49.99 Activation fee.      It is not correct.   Please check the order and remove this amount from my bill.    I already printed out this order if needed I will send it to you to prove it.   Thank you very much.   Phung Vo

{edited for privacy}

Total Amount Due    $140.11  including rounter $33 installment

Thank you

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.