can't get our IP whitelisted after so many attempts

I are experiencing the same problem as so many other people posting here. I have tried other options but cannot seem to get anywhere so I am trying this forum.

We are a real company trying to conduct real business with customers who happen to have a email address.

We have tried several times over the past year to resolve this issue to no avail and it is turning into a real problem for the couple of customers we cannot communicate with. We have submitted the whitelist form several times and had our customers try and resolve it from their side again to no avail. Our company does not send spam and our IP address is static not dynamic. Please help

Re: can't get our IP whitelisted after so many attempts

Hi mrssuper,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.