I had this same problem in September of 2014, it is happening again, it started last Thursday January 22, 2015.
I am not able to login to receive eMail from my verizon.net email AT MY HOME, using OUTLOOK, on my Desktop computer or my iPhone or iPad from my home. When I am not at home I can send and receive email on my iPhone and iPad.
AS A TEST FROM MY HOME, I connected a USB wireless adapter to my Desktop computer and connected to the Internet using my Verizon Wireless MiFi hotspot. Using OUTLOOK I was able to successfully send and receive email from my Desktop computer while connected to the hotspot. So there is nothing wrong with my account settings in OUTLOOK. I was also able to send and receive email on my iPhone and iPad using the hotspot.
In case anyone is wondering how i am able to post here is because i am at work and I can login to the Verizon site.
Here are more details. My internet service is working fine at my home, i have DSL, i know poor me... I am able to access my other email accounts from MSN.com, Gmail etc. None of my devices can connect to retrieve verizon.net email, (other computers, my iPhone or my iPad). I have had the same verizon.net email account for about 20 year. I know this isn't a password problem because I can login. And i have been able receive email on all of my computers and devices for years, i am definitely not a new customer.
Is there anyone else within the U.S. who is having this problem?
Based on your test it would seem the prime suspect is the router. Check your router settings, particularly port forwarding rules. If nothing looks out of order try a router reboot. It seems unlikely your router settings would have changed without your knowledge, but that's my only guess.
Please follow these steps and this should have you accessing your mail from home within moments.
1. Open a browser and go to http://whatismyipaddress.com/ and copy the IP address displayed on the page.
2. Contact Verizon tech support at 1-800-VERIZON and ask to have your IP address "White Listed".
Please note, this MAY/SHOULD work on non-Verizon connections. If you are already using Verizon as your connection, there is no need for whitelisting.
thank you Walt for your suggestion, i wanted to update you with what i tried. First of all i left off one large piece of information, but i did this only to keep my symtoms simple, and not to confuse the issue from the start.
I installed Time Warner Internet in my home, about 2 weeks ago. I could have sworn i was able to connect to verizon.net from my desktop, and use Outlook to receive and send email. I don't think i had any problems with my iPhone or iPad either. I called support and decribed the problem and told them i added time warner and was told to contact time warner about this problem, i have not done so yet, i have not had the time, but i did try your suggestion.
I have downgraded my Verizon internet service from the so called "High Speed Internet" DSL service i was using, (i never got above 5Mb download) so i could keep my home phone line, and my email address, at least until i move to a new address, and i will probably cancel the phone service also. It was cheaper to keep some internet service than to cancel it outright. So i still have my DLS modem buy i was using the new Time Warner service, (50Mb). I reconnected my computer to the verizon service modem and was able to use Outlook to send and receive email.
One of the replys said i need to give Verizon my new IP address so it can Whitelisted, is that accurate? I have not had the time to get Outlook and my other devices to work with email using my Time Warner connection, so do i contact Verizon or Time Warner? As you know dealing with any ISP support is not a pleasant experience. I already know Verizon support will tell me it's a Time Warner problem, but is is really? Thanks for your help