cannot connect to verizon.net email on my smart phone
jczahor
Newbie

having problems connecting on my smartphone. keeps telling me server not availible. using pop.verizon.net with ssl and port 995, smtp.verizon.net, ssl and port 465. my wife is having same problem. anyone now whats going on?

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27 Replies
dburg507
Newbie

Same here.... It worked fine yesterday.

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sardogrn
Newbie

Same status as the two of you. Unable to send/receive emails through Outlook or smartphones.  Only way to see email is to login to webmail. 

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mfizzy
Specialist - Level 1

Go to webmail.verizon.com and verify you can log in with username and password.

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dburg507
Newbie

The webmail worked fine, it's clearly not my account... 

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nospam1
Enthusiast - Level 1

same here - none of my emails will pull in outlook this morning, and webmail does work .... I hope this is not going to start again!

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Stratman62
Enthusiast - Level 2

Same issue here. Keep getting "no connection-retry"

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ToxicManChowder
Enthusiast - Level 2

Big outage.  Not you.  Verizon (#sucks) is working on it.

Ancistrus1
Enthusiast - Level 2

Ditto.  Can't connect either by FiOS or via cellular data... either on a PC or a phone.

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ilovefourpoints
Enthusiast - Level 2

Same here, support online chat is 1 hour 5 minute wait.  

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ilovefourpoints
Enthusiast - Level 2

Just spoke to chat support, confirmed there is an issue.  No time that we could bet on for restoration.  Of course verizon webmail is working.

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Ben1951
Newbie

Eastern Massachusetts- cannot send emails via Outlook, although I can receive them*

* my incoming emails are to a comcast email address so that's no surprise.   Have tried outgoing.verizon.net (which I've had the outgoing setting pointing to for 3 years) and smtp.verizon.net.    Both with port 465 and SSL.    Also tried SSL off, no luck with anything.

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Ben1951
Newbie

At 9:20 Eastern Time it seems to work.

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WaltN
Enthusiast - Level 3

Ours has not worked since around 2PM on Wednesday (20th).  Tried Chat but got 18 minute wait time.  Gave up.

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cj351
Newbie

Same here in NY.  Can not access email on phone (android) or through windows live mail

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Kjmin
Newbie

The problems started this morning.  This happened about a year ago too.  NIGHTMARE.  When i called the last time, they gave me the run around and told me it was my phone!  I referenced an email and then all of sudden, they retracted the answer and tried to help.  It never worked until I went into the Verizon store and the employee re-did all my settings.  If they have a server upgrade it should be pushed automatically somehow. 

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bostique
Enthusiast - Level 1

Same problem here in Boston. Just called a friend who works for Verizon. He said there's a major outage that they're having a probelm correcting. Seems to be a breach from an outside source that hacked into system late last night. Could be a while before they can resolve. Told to use the Verizon Webmail site.

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cj351
Newbie

Just started working 

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VTEN
Newbie

Having the same issue in the NJ area.

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WhataMack
Enthusiast - Level 2

We also cannot connect to Verizon email through our Outlook 2007 and Outlook 2013 clients this morning.  Both clients were able to connect successfully/normally last night.  We are able to log into Verizon's webmail and access email there with no problem.  Our connection settings have not changed and have been verified as being correct from checking with Verizon's required email account settings (POP, SMTP, port settings, etc.).  We are in the Boston area.

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ScoDog1
Newbie

Ditto!  Phone shows it last updated email from Verizon at 1:35 AM EST. Nothing since.

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