disconnected my email
Enthusiast - Level 1

I am beyond frustrated with Verizon right now. I have had my account for 15 or more years and because of their error my email account is lost and I can not get it back. I sold my house and contacted Verizon for the procedure to keep my email but close my account. I was instructed to purchase my domain then call back with the confirmation number, which I did. Everything seemed fine, until the following day, when they cancelled everything. I spent almost 1 hour on the phone today trying to make Verizon accountable and get them to fix the problem they created, but got nowhere. I am told they do not offer service where I am staying and I asked them to just pick a ramdon number to do what they needed then shut it down, but of course was told they couldn't do that. I at least was offering sollutions, the Verizon rep and the manager just kept telling me they were sorry and there was nothing they could do. I can't believe in this day and age, they can't go back in the system and undo the things they did wrong and fix this. I can't move into my new home yet and have all my bills coming to me paperless, among a lifetime of important documents that I need access to...........VERIZON fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: disconnected my email
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.