domain email locked out

I recently changed my Verizon email to a domain account and now cannot access my mail over the web. The solution has been posted (see below), so I am entering this message so that my problem can be escalated to an agent.


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: domain email locked out

Hi MaggieS2,

Have you tried contacting Verizon support for help with this issue?  If not, please use one of the options available at Contact Us to request assistance.  Please post back to let us know if the support agents are able to resolve this for you.