e-mail addresses
gunnynewc
Newbie

I have a Verizon e-mail account, currently I am not using it as a primary account,

but would like to...

I would like a differerent e-mail address and it is not available... Also, NOT IN USE...

It's an address I used 5,6,7, years ago, before cancelling Verizon services for

poor customer services... So now I have returned with dsl and would like my old

address back...  Question is, for how many decades will Verizon block this address

that is not in use ??? (old & desirable address was {edited for privacy}

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Re: e-mail addresses
somegirl
Champion - Level 3

@gunnynewc wrote:

I have a Verizon e-mail account, currently I am not using it as a primary account,

but would like to...

I would like a differerent e-mail address and it is not available... Also, NOT IN USE...

It's an address I used 5,6,7, years ago, before cancelling Verizon services for

poor customer services... So now I have returned with dsl and would like my old

address back...  Question is, for how many decades will Verizon block this address

that is not in use ??? (old & desirable address was {edited for privacy}


As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.

If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.

There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.

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Re: e-mail addresses
ocean25
Specialist - Level 1

@somegirl wrote:

@gunnynewc wrote:

I have a Verizon e-mail account, currently I am not using it as a primary account,

but would like to...

I would like a differerent e-mail address and it is not available... Also, NOT IN USE...

It's an address I used 5,6,7, years ago, before cancelling Verizon services for

poor customer services... So now I have returned with dsl and would like my old

address back...  Question is, for how many decades will Verizon block this address

that is not in use ??? (old & desirable address was {edited for privacy}


As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.

If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.

There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.


   Good advice!