email migration

I'm trying to migrate my email to AOL but having trouble. I go to the Verizon sign in to Webmail page and type my user ID, which I assume is my Verizon email address. next page asks for my password. I do that. But instead of going to the Email service notice page where I should be able to click on keep email address it goes to my actual Verizon email. Although it looks more like the AOL format. I can't get beyond that. Please help.



Re: email migration
Moderator Emeritus

Hi Cos,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.