initiate migration to AOL Mail?
johnnyzero
Enthusiast - Level 3

According to this help page:

Starting February 2017, Verizon will no longer provide verizon.net email service. Instead they will focus on providing their internet, TV and phone customers the best experience possible. Verizon has teamed up with AOL to provide verizon.net email customers with AOL Mail, an enhanced email experience.

Further, it states that:

When it is time for you to move your verizon.net mail to AOL Mail, you will be notified by an email from Verizon and messaging on webmail.verizon.com.

Prior to last week, the page listed the anticipated rollout date as "February 15. 2017", but now it's been changed to "February 2017".

Is there an way that I can manually initiate the migration to AOL Mail? I'd like to utilize AOL Mail's IMAP support for this account, and I'm kinda getting tired of waiting.

1 Solution
TomH121
Community Leader
Community Leader

Email Retirement

Frequently asked questions

https://www.verizon.com/Support/Residential/email/migrations.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00425

We have decided to close down our email business. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.com indicating “Email service notice”. Click on “Keep verizon.net email address” or “Try any other email provider” to complete the setup.


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403 Replies
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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starman42
Enthusiast - Level 2

Yep. I think it's time to find another email service. I get almost daily outages from their pop3 server and no support from aol. I find unsent emails due to server errors, even though no settings have changed. I need email to work reliably even if it's noncommercial.

Bill_L2
Enthusiast - Level 2

"Support emails to AOL get no response, and I see that today there is no email support available." Verizon should find somebody other than AOL very quickly unless it wants to drive away customers. I've reached the point where I would like to do that myself, except I would have to spend hours changing my primary E-mail address with dozens of places (i.e. cost of switching), and I heard that Comcast's reputation is not very good either. Nonetheless, I would give a "Do Not Recommend" rating to AOL noting especially its attempt to charge me for support* even though I am already a paying customer--that is a VERY serious issue that should disqualify them from consideration for any new business, by anybody.

* They told me I had to open a support account, and give them a credit card number, even though I made it unequivocally clear that I am already paying for the service through Verizon.

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Bill_L2
Enthusiast - Level 2

" AOL will only talk to you if you are a paying customer.  I pay a significant sum to Verizon, but that does not appear to count. " I went through the same issue, with AOL attempting to charge me for support for which I already pay Verizon. (AOL also attempts to put ads on my server-side account even though it is a paid rather than a free account, but my ad-blocking software keeps the clutter away.) Now I am having the same problems you are having in downloading your E-mail. I think Verizon used very bad judgment in selecting  AOL, and should find somebody else before AOL's poor performance starts to drive away customers. Trying to charge somebody twice for the same service ought to be a disqualifier and deal-breaker for anybody.

The bottom line is however that the AOL E-mail system has not been working properly for a full week, and needs to be fixed. The fact that it has persisted for this long shows AOL's lack of pride in the quality of its services.

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swyck
Enthusiast - Level 2

I can't believe how god awful AOL mail is.  Every other day it just stops authenticating, on both Windows and my iPad. Then it just clears up for a day or so, and then starts acting up again.  Support emails to AOL get no response, and I see that today there is no email support available.

I just find it hard to believe that Verizon just didn't give a **bleep** about their customers.  Our email accounts are important - I get emails from banks, from insurance, from the government, from doctors, from vendors, from work - yet they treat it as an annoyance instead of a service they're providing.  I've moved a fair amount of my accounts to gmail, which is less than optimal.  I'll move the rest, and then I think it's time to just dump Verizon.  Not that Comcast is that much better, but at least they still have mail service for THEIR customers.  They seem to actually want customers.

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wil4ds
Enthusiast - Level 2

@jlevinson - Did you ever get Apple Mail to work?  Ours was fine, then about a week ago (last week of July) it started to get intermittent authentication errors.  That has gotten worse and now I can't connect at all to either verizon.net or aol.com servers via an email client.

Webmail connects fine, but no email client will connect.  I even installed Thunderbird and it got nowhere either.

Does anybody have a solution?

iMac running OSX 10.11.6 El Capitan, Mail 9.3 or current Thunderbird clients.

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dg332
Newbie

See if going online to delete emails in your inbox gets rid of the duplicate issues. That is what I had to do, although I just did it and I'm just assuming that will solve the continual downloading of already downloaded messages.

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dg332
Newbie

AOL is indeed horrible. Verizon should have let it die. Their server software is abysmal. I have to go in manually and delete new emails (I learned that today; I couldn't figure out why every week almost 1000 old emails were downloaded so I had duplicates; now I realize that AOL kept them as unread on their server even though they were downloaded to Outlook on my PC; AOL suggested I contact Microsoft as though it was their problem; they don't even know enough to know when it's their issue). After I deleted all the unread online emails on the AOL website they remained in Trash even after I emptyed the trash and I got a message saying that my messages would be permanently deleted. Turns out, in talking with tech support that I signed up for only for this issue, one has to log out of their account online and then log back in. Then the system refreshes itself and the emails are gone from Trash. That's a horrible system. I used to be a systems analyst and if I coded like that I would have been fired. If glitches continue I start using gmail for my personal email account. As an aside, I cancelled the tech support because they are a) snooty, b) don't seem to know much about their own system and c) blame everything and everyone about problems with email other than themselves-- the source of the problem.

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jlevinson
Newbie

It has not been too bad for me once I got through the initial bugs. I use the Mail app on my Macs to access my email, thereby saving me the issue of seeing ads in the emails. The fact that each mail folder can store up to 5000 emails permits me to access saved email from either of my computers, my phone, and my iPad. The horrendous thing was the initial setup an the numerous calls to Apple Support, because neither Verizon nor AOL were any help whatsoever. And their move of email services did one thing I was always afraid to do: swicth my ISP when Verizon ticked me off with exhorbitant rates. With my email at AOL, for free, I can switch to anothger provided and still keep my email address.

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starman42
Enthusiast - Level 2

So i guess we should no longer keep any email on aol? In addition, if you change your verizon login it has no effect on the aol login. If you want the two to be im sync you need to change it yourself. I found this out on my own, since verizon support refused to help and aol is not responsive. The webmail version is terrible. On top of that you have to pay a hefty monthly fee to suppress all those annoying ads. No thanks.

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Donahue9111
Enthusiast - Level 2

Instead of OATH, the new company should be called OAF.

The service is either all or nothing. I use Outlook 2016.  About once a month, AOL downloads all e-mails stored in the queue.  4,000 e-mails clogging my in box; some duplicate of what I have saved, others repeat of thing I have deleted.  Takes a day to clean these out.

Now, this weekend (22 July 2018), no e-mails can come or go and it keeps prompting for me password. I have been using the same access for over ten years.  It even survived the abandonment to AOL. Now…  Nothing.

My professional and personal correspondence are tied to my Verizon address. But what good is it if it only works when it feels like it.

Verizon help desk is useless. AOL will only talk to you if you are a paying customer.  I pay a significant sum to Verizon, but that does not appear to count.  Seriously considering changing to another carrier.

ggrr8t1
Enthusiast - Level 2

I had NO CLUE they did this. I am S. Crewed.

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doloress609
Newbie

I am on the west coast for the Christmas7New Year holidays EVERY YEAR and return home to delete over 800 emails after EVERY trip.

How do I CATCH UP on all the changes that Verizon has made without my knowledge???

I do NOT have FIOS. I doNOT have a smart phone.

My first Windows email address was with BellAtlantic.net

I have been using a MAC PC for NINE years with Verizon.net with NO PROBLEM.

Where can I find HELP now that my daughter is too busy at this time????

Thank you.

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doloress609
Newbie

Verizon has informed me that I can continue to use my verizon email address AND my google address. I CANNOT use the Verizon email address to SEND mail from my iMac PC.

The Technician sent to my house, complete with a Verizon TRUCK was not familiar with iMac, 

and I find using google email services to be VERY CONFUSING.

I DO NOT have FIOS, and use my OLD flip cell phone only for emergencies and for when I visit my children,  grandchildren, and great- grands on the West Coast.

HELP if you can?????

I can still RECEIVE VERIZON emails, (and send via iCloud) but have only last received TWO on 06/20/18.

Any assistance offered will be greatly appreciated.

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scpo
Enthusiast - Level 1

AOL is the most horrible email service.  I use a site that uses two step login.  If I use AOL email it takes an average of 1hour and 20 minutes to get the message.  When I use google or YAHOO or my cell phone it takes less than 1 minute, or at most 1minute and 40 seconds.  They force you to pay because their ads will drive you insane.  No mass forwarding and I get at least 2 errors a day and need to logout and then back in again.  I have had my Verizon email address since at least 1990 but probably before that.  I gave up AOL and moved to Verizon.  I know verizon does not care but I am going to move my primary email and cancel AOL

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TwoTankAmin
Enthusiast - Level 3

Verizon/Oath/AOL can no longer be trusted at all for anything. I will be leaving AOL email soon for one that will not read my emails . I email lawyers, accountants, my doctors etc. Do you think any sane person will allow Verizon for read all their emails? Well I am not that crazy.

And I suggest users who get their net access from Verizon also look into a good VPN to block Verizon from tracking every move you make and using that data to do who knows what. The least we as users/consumers can do is instead of giving away our personal information without a thought is to try making it as hard as possible to be collected.

Verizonseems to want to be at the top of the list of those whose main goal is an invasion of user privacy in order to take our personal data for their profit. And this even after we are paying customers unlike Google of Facebook etc. users who get it for "free."

I suggest users investigate Proton email or similar companies. Consider using a VPN like ExpressVPN if you want to help protect yourself and your privacy.

I say all of the above having been a Verizon shareholder since before they were called Verizon. I say the above in a household that has used the verizon FIOS tripple play for the last 6 years.

BAD JOB VERIZON but true to form- the customer always seems to come last except when it's time to pay the bill.

wmhjr
Enthusiast - Level 3

If I could do that, I wouldn't need to do that. 

The problem is that at the moment, I have zero pop3 access to my mail - period.  It is now going on 16 hours.  There was an outage of over 26 hours this weekend.  Then sporadic outages yesterday.  It is truly amazing just how bad AOL/Oath/Verizon is.

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jonjones1
Legend

QUOTE:

Responding to it from another account can result it in being classified as spam as a result of various reverse DNS lookups and other anti-spam techniques.  I would prefer to not create yet more issues than have already been created by this mess.

The mail received at the other account cannot be relayed through the respective GMail or Outlook account as replies. My mother in law gets those errors all the time because she doesn’t change to her rr mail account when sending or forwarding. But when she selects the proper account (GMail or Outlook) it will forward with no problem. But she cannot send roadrunner mail from her roadrunner account from GMail or Outlook because that would be relaying which is not allowed.

you can set up the emails to use the reply to as Verizon, AOL, or Yahoo. 

It seems to work for her.

 

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hughj1
Newbie

I thought I was one of the "lucky ones" as my Verizon email was through YAHOO and I was not (yet) forced to switch; but in the recent months, YAHOO email has gotten sluggish and not working nearly as well as before.  Not sure what the cause is.  I too have multiple emails, but Verizon is the prime and am not yet willing to "throw in the towel".

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wmhjr
Enthusiast - Level 3

Um, believe me, I've gone over every aspect of the POP mail settings to try and troubleshoot this.  Port assignments, incoming/outgoing mail servers, SSL, etc are all correctly configured.  Let's be more clear.  Without me changing a darned thing - sometimes it works for a while.  Then it just stops.  Period.  Then later it will start again. This is NOT - repeat NOT - a client side configuration issue.  This IS- repeat IS - completely an AOL platform issue where they cannot seem to manage a 20 year old service that has become effectively a commodity like email.  And that means Verizon, since Verizon bought AOL, created the whole "Oath" fiasco (so they can sell our content and claim it's to make things "better") and then shoved their customers over to the garbage pile that is AOL.

As I've also said already, I do have other email addresses.  I was one of the very first to get a gmail address back in the very early 2000's.  However, there is still mail that comes into this account.  Responding to it from another account can result it in being classified as spam as a result of various reverse DNS lookups and other anti-spam techniques.  I would prefer to not create yet more issues than have already been created by this mess.

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