initiate migration to AOL Mail?
johnnyzero
Enthusiast - Level 3

According to this help page:

Starting February 2017, Verizon will no longer provide verizon.net email service. Instead they will focus on providing their internet, TV and phone customers the best experience possible. Verizon has teamed up with AOL to provide verizon.net email customers with AOL Mail, an enhanced email experience.

Further, it states that:

When it is time for you to move your verizon.net mail to AOL Mail, you will be notified by an email from Verizon and messaging on webmail.verizon.com.

Prior to last week, the page listed the anticipated rollout date as "February 15. 2017", but now it's been changed to "February 2017".

Is there an way that I can manually initiate the migration to AOL Mail? I'd like to utilize AOL Mail's IMAP support for this account, and I'm kinda getting tired of waiting.

1 Solution
TomH121
Community Leader
Community Leader

Email Retirement

Frequently asked questions

https://www.verizon.com/Support/Residential/email/migrations.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00425

We have decided to close down our email business. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.com indicating “Email service notice”. Click on “Keep verizon.net email address” or “Try any other email provider” to complete the setup.


If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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403 Replies
gpamcc
Enthusiast - Level 1

verizon won't accept any email problem calls after migration. Aol won't provide telephone support unless you pay, the help guides from the initial migration conflict with later ones sent about security settings and the 11/7 date. set up one month free telephone support with aol, called 5 times,  three times waited 20+ minutes all 5 times got foreign support people who spoke poor english and got conflicting information about port settings non of which agreed with on line help guides. i migrated succesfully in march but I'm still not sure if after 11/7 my email will continue to work.  this was the worst example of customer service I have ever experienced in my entire life (75 years old and technically savvy and 40 verizon operations employee retired)

weincsw
Enthusiast - Level 3

I sympathize with you.  Found AOL instructions confusing.  I think most Verizon customers don't need to make changes.  I think the following settings will be good for most:

Incoming POP3 server: pop.verizon.net

Port: 995

SSL: Yes

Outgoing SMTP server: smtp.verizon.net

Port: 465

SSL: Yes

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Ronj218
Newbie

How is this problem solved? You will have no email on November 7th 2017. AOL dosn't work they way they tell you to seup on their website I had them and microsoft on the phone and neither of them could get it to work and Microsoft isn't supporting Windows Live Mail (where you can change the ports) Windows Mail you can't change the ports for IMAP

The message could not be sent.
The setting for your outgoing email [SMTP]
server might need to be configured.
To find the server settings for 'zzzzzzz@verizon.net'
please contact your email service provider.

Subject 'did you get this email'
Server Error: 553
Server Response: 553 5.7.1 <xxxxxxx@verizon.net>:
Sender address rejected: not logged in
Server: 'smtp.aol.com'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 465
Secure(SSL): Yes

Well first I went on to take the charge off my account for tech help, but got sent to a tech she was trying some stuff to get my Verizon.net email account was talking to her on the phone and she was connected to me, I said "that's the wrong port" The outgoing was 25 instead of 993 then she hung up and disconnected from me.
My email under Verizon/AOL isn't working and she was no help. 
Neither was the guy to connected me to her.
But I guess it was over his head. 
Your directions are wrong on your website in so many ways,
I finally figured it out, but you will be swamped with calls
on this from Verizon members.   I took a lot of guesses
rethought it out and got it working, but believe me
YOUR DIRECTIONS ARE WRONG! NO ONE WILL GET ON USING
THOSE DIRECTIONS. I got it going after a lot of thought.
How likely are you to recommend AOL to a friend or family member? 
There is no choice to tell friends they have no choice Verizon
dumped the email in your laps.

Please share any other feedback you might have about your AOL experience,
 including what we did right (yay!) or suggestions to make us better.
Get better by not hanging up on people is one. Not calling back is another,
get directions correct on your website for setting up email on Verizon is another.
What you have is entirely wrong! and some stuff is totally missing.
So with just one thing wrong it won't work. I finally got it working but I don't
think your customers will figure it out. So that means you will be swamped with
calls say there is 3 million people that use Verizon.(with availability to
15 million homes)
I hope you can handle all the calls, and like I was told it's Microsoft's fault
no it isn't it's your directions and lack there of. I've probably wasted my time
because no one will see this, or even read this. It was just put here for peeps
like me to feel like it meant something.
Please remember to click the submit button!  Thank you for your feedback!

AOL Privacy Policy |  AOL Feedback Policy

I googled how many people have verizon internet

In April 2010, Verizon announced that three million people
were subscribed to Verizon Fios. In July 2010, estimates were 3.8
million Fios Internet subscribers and 3.2 million TV subscribers,
with availability to 15 million homes.

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Bruiser5
Newbie

AOL email client ius a piece of crap.  Runs slow, bogs down on IE.  More crap with ads.  I hope Verizon is not giving any money to AOl for those who switched to it.  I would never pay for their service, AOL was better back in the day when it ran at ) OC3 rates and less.

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tns2
Community Leader
Community Leader

@gardenDC wrote:

I have not received any notification to move from yahoo/verizon to AOL mail. Is that still the plan, if yes, when can I expect to be informed of what I need to do next? Since I have not received any 'move' notification, am I correct in assuming I am still paying for a verizon email service?

thx!


You are actually on Yahoo.   At this point they don't have any change planned.  This is pretty much the same thing as those who have been migrated to AOL.  In each case you still use a verizon.net email id, although they are not actually on Verizon servers.

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gardenDC
Newbie

I have not received any notification to move from yahoo/verizon to AOL mail. Is that still the plan, if yes, when can I expect to be informed of what I need to do next? Since I have not received any 'move' notification, am I correct in assuming I am still paying for a verizon email service?

thx!

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tns2
Community Leader
Community Leader

@Tess2564 wrote:

I read that those who use Yahoo for their Verizon email are not affected at this time.


Yes that is true.

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Tess2564
Newbie

I read that those who use Yahoo for their Verizon email are not affected at this time.

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JimJoe1
Enthusiast - Level 1

This is one of the worst moves Verizon has made.

It may change my mide of staying with Verizon.

AOL is awful. to many ads.

MicroTech1
Enthusiast - Level 2

Some of needed email goes to the SPAM filter.  Be careful.  Never had the problem with Verizon.

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tns2
Community Leader
Community Leader

@Lidge wrote:

I received emails to tell me to choose my AOL or find my own provider.  When you click on the links provided, it takes you to the sign-in page of Verizon Fios which only allows you to input the main account email which was set up when the account was set up.  I assumed that by doing so, all my subaccounts would migrate too.  Well, today is the day they pulled the plug and my subaccount (my main email address for EVERYTHING) does not work.  By reading these forums, it appears I should have received a separate email for each subaccount.  Not only did I not receive that, but every email takes you to the same sign in page which can only be accessed with your main (original) email address, that is the one you pay your bill with.  How in the world do we fix this?



As mentioned previously, other than aliases, each email id is migrated separately and often at different times. 

Try skipping the main signin page and going directly to http://webmail.verizon.com . If for some reason the sub accounts still are not working CONTACT THEM, probably best by phoning 1-800-VERIZON.

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Lidge
Enthusiast - Level 3

I received emails to tell me to choose my AOL or find my own provider.  When you click on the links provided, it takes you to the sign-in page of Verizon Fios which only allows you to input the main account email which was set up when the account was set up.  I assumed that by doing so, all my subaccounts would migrate too.  Well, today is the day they pulled the plug and my subaccount (my main email address for EVERYTHING) does not work.  By reading these forums, it appears I should have received a separate email for each subaccount.  Not only did I not receive that, but every email takes you to the same sign in page which can only be accessed with your main (original) email address, that is the one you pay your bill with.  How in the world do we fix this?

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MicroTech1
Enthusiast - Level 2

I am glad you are happy with switch.  I never had a problem with online banking and email notifications at Verizon.  AOL  is causing me some grief.  Does anyone know how Spectrum is as a network provider?  May consider moving if I can't resolve.  I hate to move, too much work when you have been with a company for years.

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MicroTech1
Enthusiast - Level 2

I have messages that go to my Spam folder that shouldn't be going there.  Never happened with Verizon.  And by the way,  sooooo many ads.  If we want ad free email service we have to now pay an additional amount.  I started at $89.00/month with Verizon and am now at $180.00.  Now I can't get email service.  I have to use the AOL site, which is just aggravating having to flip through different sites when working on the computer.  Technology should be user friendly.  All of the ADs on AOL or the news on AOL start long running scripts on my computer as well.

Maybe it is time to go somewhere else.  I hear Spectrum is coming our way, I wonder what they are like?

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tns2
Community Leader
Community Leader

@starman42 wrote:

Funny my wife tells me she never got an announcement regarding the migration. From what I have read she is ok since she never uses webmail. She uses outlook only. As a precaution, is there a way to effect that migration? There is a .01% chance she would ever use it with a browser...


They are months from completing the migration.  Its quite likely, considering she continues to be able to access mail with Outllook, that her accont is not ready for the migration.

However she is not safe since she only uses Outlook.  If she doesn't migrate during the month they tell here to she will suddenly get cutoff.  If she waits too long after that it will require a bit of special help from Verizon/AOL support to get her email working again.

Note that if she use Yahoo/Verizon email she is not being migrated at least for the time being.

If she wants to check if she is ready to migrate she can check just by logging into webmail.  Doesn't have to use it regularly or even check that often.  And logging in is enough to check.  I was always checking in every week to see if any VALID mail was being caught by Verizon's Spam filter.  Probably checking every couple weeks is enough.

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starman42
Enthusiast - Level 2

Funny my wife tells me she never got an announcement regarding the migration. From what I have read she is ok since she never uses webmail. She uses outlook only. As a precaution, is there a way to effect that migration? There is a .01% chance she would ever use it with a browser...

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ronzie1
Contributor - Level 2

@pspono wrote:

I have had aol for 15 yrs. and get very little spam as I have added to the spam filter addresses and names like meds, drugs etc and get more spam sent from gmail and yahoo combined than from aol. All ISP are hacked as yahoo is always hacked and gmail doesn't seem to do much against spammers. Anyway all the steps I took only sends spam to spam folder and doesn't do much in stopping it other than reporting these spammers to ISP by using whois sites. Aol isn't that bad of an email system and I never had major problems like yahoo or gmail



Since the switchover, I now get spam from AOL!

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nico213
Enthusiast - Level 3

when you log into your verizon account you get a notification thats allows you to send your contacts, in my case, to an aol address because it is registered with verizon as my contact address for notifications and other info to your pc and/or aol. All my emails sent to verizon, which are none or very few, now get routed to aol.

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nico213
Enthusiast - Level 3

I have had aol for 15 yrs. and get very little spam as I have added to the spam filter addresses and names like meds, drugs etc and get more spam sent from gmail and yahoo combined than from aol. All ISP are hacked as yahoo is always hacked and gmail doesn't seem to do much against spammers. Anyway all the steps I took only sends spam to spam folder and doesn't do much in stopping it other than reporting these spammers to ISP by using whois sites. Aol isn't that bad of an email system and I never had major problems like yahoo or gmail

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ronnie423
Enthusiast - Level 3

verizon will be used the yahoo and verizon and all emails as now on

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ronzie1
Contributor - Level 2

One piece of good news regarding the switch-over; my bank's automated email notifications now get through to my @verizon.net address!

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