initiate migration to AOL Mail?
johnnyzero
Enthusiast - Level 3

According to this help page:

Starting February 2017, Verizon will no longer provide verizon.net email service. Instead they will focus on providing their internet, TV and phone customers the best experience possible. Verizon has teamed up with AOL to provide verizon.net email customers with AOL Mail, an enhanced email experience.

Further, it states that:

When it is time for you to move your verizon.net mail to AOL Mail, you will be notified by an email from Verizon and messaging on webmail.verizon.com.

Prior to last week, the page listed the anticipated rollout date as "February 15. 2017", but now it's been changed to "February 2017".

Is there an way that I can manually initiate the migration to AOL Mail? I'd like to utilize AOL Mail's IMAP support for this account, and I'm kinda getting tired of waiting.

1 Solution
TomH121
Community Leader
Community Leader

Email Retirement

Frequently asked questions

https://www.verizon.com/Support/Residential/email/migrations.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00425

We have decided to close down our email business. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.com indicating “Email service notice”. Click on “Keep verizon.net email address” or “Try any other email provider” to complete the setup.


If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

View solution in original post

403 Replies
nokddng
Enthusiast - Level 1

I haven't received any notification yet.  I'm getting a little concerned because it's suppose to be completed by the end of the month from what I read.😕 I go through yahoo to get to my verizon email.  Does that make a difference?

0 Likes
Reply
tns2
Community Leader
Community Leader

@weincsw wrote:

You don't have to change your email address.  All external people who have your Verizon.net email address continue to use it without any change.  When you migrate to AOL you have to select a new password. No one emailing you will know you are using AOL.  


Your are recommended to change your password, You Don't Have To.  Mine is the same.  Since AOL is a Verizon Company I didn't feel the need for a different password.

0 Likes
Reply
weincsw
Enthusiast - Level 3

You don't have to change your email address.  All external people who have your Verizon.net email address continue to use it without any change.  When you migrate to AOL you have to select a new password. No one emailing you will know you are using AOL.  

0 Likes
Reply
chrisny
Enthusiast - Level 1

Just got the notice, this is absolutely ridiculous to cut this service.  I wish I hadn't just renewed FIOS a couple of months ago - I will not renew again because of this, will go back to cablevision.  I don't want anything to do with AOL, now I have to go around and change all my email registrations to use something else.

CheltenhamChild

Thank you.   I  read a plethora of messages before I came upon yours.  

0 Likes
Reply
rkane64
Newbie

Is offering no email a breach of contract

0 Likes
Reply
LawrenceC
Moderator Emeritus

@Chris2 wrote:

We're now faced with contacting (literally) more than 100 contacts, businesses, and so on, to inform them that we have a new email address and "hope" that they update our contact information.  Why isn't Verizon at least offering a year or 18 months of automatic transfer to the customer's new email address to make sure important correspondence doesn't get lost in the ether?


Hi Chris2,

Your email address will not change with the migration to AOL.  You will keep your current verizon.net address.

0 Likes
Reply
Chris239
Newbie

Tom,

Since Verizon made the decision to do away with its email service without consulting its customers, can we assume that our costs will go down since we're receiving less service?  Are we able to get out of our plan commitment and go with another provider?

We are not happy with this news.  We don't know anything about AOL or how they may or may not protect our information.  We're now faced with contacting (literally) more than 100 contacts, businesses, and so on, to inform them that we have a new email address and "hope" that they update our contact information.  Why isn't Verizon at least offering a year or 18 months of automatic transfer to the customer's new email address to make sure important correspondence doesn't get lost in the ether?  Less than 30 days notice is not very customer oriented.

0 Likes
Reply
VBChevy1
Newbie

Isn't Verizon required by law to forward your email to the new address if you choose another provider? for at least 6 months?

0 Likes
Reply
nancy9656
Newbie

Transfered my verizon.net to aol.com.  How do I transfer my contacts/conversations to AOL.com

0 Likes
Reply
Seagull507
Newbie

I've never been notified of this change. I only found out thru my Daughter who's had all kinds of notifications.  Is it for everybody? Too hard to get thru to Verizon to ask.

Thanks

0 Likes
Reply
Bob8951
Enthusiast - Level 2

Since Verizon is eliminating email service, how much money will my monthly internet bill be reduced by?  

0 Likes
Reply
amich1
Newbie

Each e-mail account needs to go through the process separately.  So, family members will have to go through the transition themselves.

0 Likes
Reply
amich1
Newbie

My Live Mail didn't work until I reset the incoming and outgoing mail server settings.  My password was fine--I didn't need to change that.

0 Likes
Reply
godiva3ft
Newbie

Thank you ins2 and all who replied.  Does anyone know if Gmail or Yahoo provide a better experience with regard to using Outlook Express (POP)?  Does anyone know where I can get a good package that includes a reliable ISP, email, and landline service from one company?  THANK YOU.

0 Likes
Reply
weincsw
Enthusiast - Level 3

My Outlook worked fine after AOL migration.  Only had to enter the new password on Outgoing and Incoming servers as requested.  My Outlook folders and contacts were not affected. 

0 Likes
Reply
gintere
Newbie

I followed instructions to migrate from verizon.net email to AOL, and the AOL account set up successfully and is receiving email.  However, the current mailboxes, contacts list and calendar appointhments did NOT transfer over.  Wasn't this part of the deal?  Is it possible to get mail.aol.com via Outlook?  If so, how?

0 Likes
Reply
Insearchofemail

When I answered the request to continue to keep my Verizon e-mail address, did it also include the other members of my family too? This change to AOL is working about as well as the two parties in congress aren't.

0 Likes
Reply
tns2
Community Leader
Community Leader

@Peanuts wrote:

Hi. I still haven't received notification. I'm afraid I might have missed it. Are they still in the process of notifying accounts??  Is there some way to find out if I missed the notification?? Thank you.


Note only are they not done, they will probably not be done this month and maybe not next month.  The dates people keep posting are the wave specific to those who have received notification.

Just logon to the webmail, and if you are ready to migrate it will tell you so.  http://webmail.verizon.com

0 Likes
Reply
Peanuts3
Enthusiast - Level 1

Hi. I still haven't received notification. I'm afraid I might have missed it. Are they still in the process of notifying accounts??  Is there some way to find out if I missed the notification?? Thank you.

0 Likes
Reply
tns2
Community Leader
Community Leader

@amich wrote:

The server settings need to be changed if your using Live Mail.  See the FAQs for 3rd party programs.  I believe Live Mail is POP3 (mine was).  I hadn't set mine up right away, but actually needed to send an encrypted e-mail the other day and realized I couldn't do it on AOL.


Actually no it doesn't.  The old settings work fine, and port 465 and ssl are recommended for privacy.  Note that they do allow unsecured 587 and I see they show that in their example, but to prevent eavesdropping you want to go secure.

0 Likes
Reply