initiate migration to AOL Mail?
johnnyzero
Enthusiast - Level 3

According to this help page:

Starting February 2017, Verizon will no longer provide verizon.net email service. Instead they will focus on providing their internet, TV and phone customers the best experience possible. Verizon has teamed up with AOL to provide verizon.net email customers with AOL Mail, an enhanced email experience.

Further, it states that:

When it is time for you to move your verizon.net mail to AOL Mail, you will be notified by an email from Verizon and messaging on webmail.verizon.com.

Prior to last week, the page listed the anticipated rollout date as "February 15. 2017", but now it's been changed to "February 2017".

Is there an way that I can manually initiate the migration to AOL Mail? I'd like to utilize AOL Mail's IMAP support for this account, and I'm kinda getting tired of waiting.

1 Solution
TomH121
Community Leader
Community Leader

Email Retirement

Frequently asked questions

https://www.verizon.com/Support/Residential/email/migrations.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00425

We have decided to close down our email business. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.com indicating “Email service notice”. Click on “Keep verizon.net email address” or “Try any other email provider” to complete the setup.


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403 Replies
rkane64
Newbie

Is offering no email a breach of contract

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CheltenhamChild

Thank you.   I  read a plethora of messages before I came upon yours.  

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chrisny
Enthusiast - Level 1

Just got the notice, this is absolutely ridiculous to cut this service.  I wish I hadn't just renewed FIOS a couple of months ago - I will not renew again because of this, will go back to cablevision.  I don't want anything to do with AOL, now I have to go around and change all my email registrations to use something else.

weincsw
Enthusiast - Level 3

You don't have to change your email address.  All external people who have your Verizon.net email address continue to use it without any change.  When you migrate to AOL you have to select a new password. No one emailing you will know you are using AOL.  

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tns2
Community Leader
Community Leader

@weincsw wrote:

You don't have to change your email address.  All external people who have your Verizon.net email address continue to use it without any change.  When you migrate to AOL you have to select a new password. No one emailing you will know you are using AOL.  


Your are recommended to change your password, You Don't Have To.  Mine is the same.  Since AOL is a Verizon Company I didn't feel the need for a different password.

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nokddng
Enthusiast - Level 1

I haven't received any notification yet.  I'm getting a little concerned because it's suppose to be completed by the end of the month from what I read.😕 I go through yahoo to get to my verizon email.  Does that make a difference?

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nokddng
Enthusiast - Level 1

Nevermind..I paged back a few screens and it looks like verizon/yahoo isn't being transferred yet.

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kilowatt
Enthusiast - Level 3

It is already April 13 and I still have Verizon E-Mail.  I have never been notified by Verizon that they intend to discontinue this service.

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weincsw
Enthusiast - Level 3

Be patient.  You will be notified by email.  Verizon is taking months to complete this changeover.  They should have let ALL customers know this was coming back in January instead of springing this on just the ones coming up for migration in the next 30 days. 

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Forecastdude1
Enthusiast - Level 2

I'm not happy at all with the migration to AOL even though I can keep my domain name.  Having 2 IPhones and not being able to use the native email function on them is a horrible situation.  Verizon wireless just tells clients use the web based mail.aol.com interface to retrieve email!  No help AT ALL for set up on IPhone and directs you to land based Verizon...via phone support.  Call phone support and immediately get transferrred to Wireless divison when I mention mail on my IPhone then get transferred to AOL and they only support mail.aol.com appplication.  But they know of a 3rd party source that for a fee can possibly help...really.  Also we have "free" AOL accounts now so support is almost non existent.  This really is a downgrade of service by Verizon and will consider my options moving forward.  Changes to the TV interface and ever increasing rates have me looking seriously at XFinity even though they have problems but I can reach out and touch a human when I have problems.

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TwoTankAmin
Enthusiast - Level 3

Once again Verizon has shown they do not care one wit about their customers. There is not enough profit in email.

The best thing we as users can do is to spend as little extra with Verizon as possible, Step 1 is not to buy anything via On Demand.

The only way verizon will ever care or even pay attebtion to users is when we affect their profitablility.

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Gazelle134
Enthusiast - Level 2

This is HORRIBLE!!!  I am a long-time customer and legitimately angered that Verizon has done such a SLOPPY job of turning their email operations over to AOL!  There should have been a LONGER TRANSITION period and certainly endless contacting of customers to REGISTER FOR a new AOL ACCOUNT. I have had extenuating personal circumstances that I've been obligated to stay more focused. And because Verizon's alloted timeframe was certainly NOT LONG ENOUGH, I have lost probably 12-15 years of Contacts, Folders, and VITAL EMAIL with VITAL INFORMATION!!??? Verizon, please tell me you have it ALL and can rectify this. Or do I need a Computer Forensics Investigator?

Gazelle134
Enthusiast - Level 2

Is there a number to call for those of us not so computer saavy?

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Gazelle134
Enthusiast - Level 2

Agreed. I'm also very longtime customer and Verizon pretty much has just dumped us! I've lost countless vital email and info because of their sloppy handling of this.

Not enough time was given. Not enough communication was provided. And there are certain assumptions that Verizon made-- I am not the most computer saavy, so where's that customer support rep? 

I hope they can retrieve our lifetime of emails that we trusted them with!!!

weincsw
Enthusiast - Level 3

I don't understand your problem.  I have two Windows PCs, two iPhones, and an iPad.  No problems before or after migration using my Outlook on PCs and native IPhone email on the Apple devices. Just had to enter the new passwords.  Still use my Verizon.net address.  

silverado4x4
Contributor - Level 2

You gotta be kidding me, 1 month notice is not long enough? Once I got the notice it took me about 15 minutes to do 2 accounts. So if you didnt switch over in that time frame Verizon is not the blame.

Jaxdvs1
Enthusiast - Level 1

So, I'm losing a service that I had...I wonder if my bill will go down?

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Bob8951
Enthusiast - Level 2

As we all know by now, Verizon has discontinued an Internet product, email service. I contacted Verizon customer service chat line on 4/14/2017 to discuss this issue. I asked how much my monthly Internet bill will be reduced by since Verizon is no longer providing this service? Since there is a cost to Verizon to provide email service , which I was paying for in my monthly Internet bill and eliminating email service also eliminates that cost to Verizon. The Verizon rep tried to convince me that the email service was "free" and my monthly Internet bill will not be reduced. So I said to the rep, so Verizon is eliminating a cost to themselves, which customers like me paid for the email service in the monthly bill, and that reduction in cost to Verizon is not being passed along to customers like me? I tried to explain to the rep that nothing is "free" and Verizon is shedding the cost of the email service, yet customers like me are expected to pay the same amount of money for Internet service as if the email service was still being provided? The rep continued to try to convice me the email service was "free". At this point the rep directed me to call Verizon's 1-800 phone number to have all this explained to me since I wasn't understanding what he was saying. After I explained to the rep I understood everything he was saying and I don't need it explained to me via phone call. At this point the rep said I was being "rude". This is wrong on many levels. Since Verizon is eliminating an internet product, namley email service, which is paid for in the monthy internet bill, customers should get a reduction to that bill. If you ordered a pepperoni pizza and paid the delivery driver for a pepperoni pizza only to discover after driver left you didn't get pepperoni on your pizza. Would you call the pizza place and ask for a refund of the additional charge for the pepperoni you didn't receive? Of course you would, everyone would. Verizon expects it's customers to pay for the pepperoni pizza and just accept the plain pizza. In Verizon's mind the pepperoni is "free". Because I was called "rude" by a Verizon rep and am now being taken advantage of by Veriaon not reducing my monthy internet bill, I will probably moving all my services (landline phone, internet and cable TV) to Comcast.         

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Bob8951
Enthusiast - Level 2

Within minutes of my post a moderator moved this post to a heading maked issue resolved. Probably because Verizon wants to minimize the exposure of my post. Even though Verizon is taking advantage of me by not lowering my internet bill, they also don's care one little bit that the chat rep I spoke with called me "rude". Verizon does not value or respect me as a c ustomer.

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tns2
Community Leader
Community Leader

@Forecastdude wrote:

I'm not happy at all with the migration to AOL even though I can keep my domain name.  Having 2 IPhones and ....



If you already have it working on your iPhone, lots of people do, then your iPhone will continue to work.  if choose to change your password as they recommend that is the only thing you must change.

For details and setting up an iPhone's native app for verizon or aol see

https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mo...

For Imap on AOL (not available on regular Verizon) see

https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-pa...

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james_marshall
Contributor - Level 1

Bob8951,

They moved your message to this thread because it contains a number (actually, a very large number) of messages on the same subject.  If you read through them, you will find that most of the issues you mention are unfounded and that there are explanations of what others found as they went through the migration.

My experience was that it took about 30 minutes for my desktop computer, laptop, iPhone and iPad.  I didn't lose anything and gained a much better spam filter.  On the whole, it was pretty painless.

j_m

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