leaving yahoo server and moving my @verizon.net account to webmail

After the hack of Yahoo emails, and the lack of respect for customer privacy, I decided to call Verizon and migrate my email to their webmail server.  I had my verizon.net account via Yahoo for over 11 years.  Therefore, I had hundred of archived emails, and 505 contacts.  The IT support person at verizon, assured me that in migrating my account, all my emails and contacts would be transferred to webmail.  That did not happen.  Countless hours of telephone calls later, I now have a bare bones webmail account, no contacts, and none of my archived emails from Yahoo.  Does anyone know how I might get my contacts sent to webmail, or my emails sent to the new webmail.  Tech help today told me that it was impossible to do, and that I would have had to back up the ?emails, or contacts" previous to migrating.  Of course, IT did not say anything about that to me, and since it the same account @verizon.net...I thought the process should be seamless.  I have gotten very little help from Verizon, who is indifferent about my inability to import my old emails or contacts.  Also, it is clear that the IT help is not properly vetted, in terms of giving advice to clients...before making huge mistakes.  Please let me know if there is anything I can do.

Re: leaving yahoo server and moving my @verizon.net account to webmail

Hi jb2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.