mozilla thunderbird on new 'puter rejecting my password

[speedyquad]

I recently purchased a new computer.  I was using mozilla thunderbird on my previous computer.  I liked it so I wanted to use it on the new one also.  I keep getting an error saying the "user name or password is wrong".  I can still receive and send email on my phone and through the web based browser, but I don't like using wither of those.  Also I have tried changing my password online, but I get an error saying "try again later".  Any suggestions before I call Verizon?

Thanks...

[tns2]

Search threads for ones on Thunderbird, as lots of us have it working.

Important things to check, correct server names and port numbers, SSL/TLS set, and authentication normal password

[speedyquad]

thanks, still not letting me log on...

[tns2]

• Make sure you are on a recent release of Thunderbird.  Mine says 17.0.7

Critical things

• User name with @verizon.net
• server type pop
• server name pop.verizon.net port 995
• security setttings SSL/TLS
• Authentication Method Normal Password

For Outgoing server (SMTP)

Critical things here,

• User name without @verizon.net
• server name smtp.verizon.net port 465 (thunderbird does default to this port)
• connection security SSL/TLS
• Authentication Method: Normal password

[speedyquad]

i am  on the current  version.  i uninstalled it and am in the process of reinstalling it right now...

[speedyquad · Accepted solution]

well, the reinstall(with a re-download) and using the same settings i had on the previous 'puter solved the issue.  i am thinking the initial download packet was fouled.   thanks for the help!