not receiving email
sfrench913
Enthusiast - Level 1

keep getting an error message: Receiving reported error(0x800ccc92): Your email server rejected your login

please help. Can't receive emails on my phone as well,

46 Replies
DeltaDmd
Enthusiast - Level 1

The app password did it for me.  It took me a while to figure out what that meant.  It is in the settings of the aol account under account security, scroll to the bottom and generate the password, then copy it into email settings on your desktop.  You have to do the same on your phone - use your web browser to login to aol, go into your account settings, etc. but my email is back!!

Blueconnect
Enthusiast - Level 3

I did notice I had to login to AOL using my e-mail account that was having the issue, not the main AOL account. This is where the 3rd party password was created and used in my 3rd party mail clients on my PC and phone.

Blueconnect
Enthusiast - Level 3

One of my two email accounts stopped working Jan 27th.  Not accepting the password.  Like so many others, don't remember seeing a notice about upcoming changes.  I pay Verizon for this service so I don't care who the actual provider is. Having said that, our accounts were transferred to AOL services and have been working fine until Jan 27th. I've logged into the AOL site and tried the app password route, no change. Both accounts are set as POP and SMTP @verizon.net and as stated one account still works fine.   Beginning to wonder if this has anything to do with the sale of AOL and Yahoo to private equity firm Apollo Global Management.  Again to me this is still Verizon's issue as they are the one selling the service. 

Verizon, whats the fix and what are your plans for internet e-mail services?

0 Likes
gcville
Contributor - Level 3

Not getting emails. I dont want to pay AOL.

i didnt change anything.  Email is not downloading on MS Outlook or on my phone's email app.  Hasnt worked since yesterday 7pm ET. Can anyone there help. AOL always wants money for help and I didnt change any settings. Other Verizon customers have issues too because I saw their posts. How can we get help?

0 Likes
Success3
Enthusiast - Level 2

I have been struggling with the same issue for several days, but have finally found a way of making things work again.  My PC app for email is eM Client, but the solution may work well for other email programs.  Here is what I did:  On the app's menu I clicked "Accounts", and then "Add account".  I tried the first option, "Automatic Setup", but it didn't work.  So I went to the next option, "Mail".  There I found icons of various mail providers, including AOL.  I clicked AOL and followed the directions, using the same user name, email and password that I had used before.  Lo and behold, it worked!  I did the same for my wife's account, same result!  The parameters have changed - for example, I now have imap instead of pop3.  But I couldn't care less as long as it works!  I suggest you try it with whatever app you are using and, if successful, post it here for others to use.

Blueconnect
Enthusiast - Level 3

You changed your email client settings to  imap and did not have to use the AOL One Time app password. Is this correct? Worth a try.

0 Likes
Success3
Enthusiast - Level 2

I did not change anything - I let the AOL icon do all the work.  I only found out that pop3 was changed to imap when I looked at the new settings, after the system was working properly again.  

0 Likes
Blueconnect
Enthusiast - Level 3

The rest of your server settings were still verizon.net?

To bad they only provide some to the required info.

https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizo...

And still not working.

0 Likes
Success3
Enthusiast - Level 2

I just checked the new settings that are working for me, and here they are:

imap

Host:  imap.aol.com

Port:  993

Security Policy:  Use SSL/TLS on special port (legacy)

smtp

Host:  smtp.aol.com

Port:  465

Security Policy:  Use SSL/TLS on special port (legacy)

Again, let me say that I did not set any of these manually - clicking the AOL icon under "Mail" did the job.  But I see no harm in trying to replicate these manually to see what happens.  If it works, do post it for others to use.

0 Likes
Blueconnect
Enthusiast - Level 3

Were your original setting     pop.verizon.net     and     smtp.verizon.net?

0 Likes
Success3
Enthusiast - Level 2

Yes, they were.  Actually, they still are on the original accounts.  The old accounts are still there, they are just not working.  The AOL icon created new accounts, as requested, but did not kill the old ones.  Given that all this only took place today, I am letting the old accounts remain for a while just in case something goes wrong with the new ones.  As they don't work, they don't bother me.

0 Likes
Blueconnect
Enthusiast - Level 3

No joy.    I do use Thunderbird for my client but that should not make any difference.  I'll try more tomorrow. 

This is still Verizon's issue they are the overall service provider..

0 Likes
Blueconnect
Enthusiast - Level 3

I'm reaching here but I wonder if AOL, Yahoo or whoever has started to implement NIST password standards.

The latest National Institute of Standards and Technology (NIST) guidelines (set forth in NIST SP 800-63B) contain the following password requirements:

  • Passwords must be a minimum of eight (8) characters in length, and a maximum length of at least 64 characters.
  • Passwords may contain special characters (i.e., “!”, “@”), but use of special characters is not required. Indeed, some Internet services reject passwords with special characters
  • Passwords may contain spaces, but use of passwords with spaces is not required. Again, some services reject or prohibit passwords with spaces. 
  • Passwords should not contain the following:
    • Sequential and repetitive characters (i.e., 12345 or aaaaa).
    • Context-specific information (i.e., the name or address of the worksite).
    • Commonly used words (i.e., p@ssw0rd).
    • Dictionary words (i.e., doctor).

With no real help from Verizon, AOL or Yahoo, something that actually works for  most users, think I will give it a try.

0 Likes
Blueconnect
Enthusiast - Level 3

Password changed, webmail still works. Email client, still no change (does not work) but I'll give their system a little time.

0 Likes
Blueconnect
Enthusiast - Level 3

Back to working on the PC with Thunderbird mail client and on my Android phone. 

smtp.verizon.net

Port: 465

Normal Password

SSL/TLS

pop.verizon.net

Port: 995

SSL/TLS

normal password

Before I got back to the settings about, which are the same settings I started with i did;

In Thunderbird, set connection security to   start/TLS

Created the AOL 3rd party app password

Then used the new password in Thunderbird, then I could login an get mail but could not send.

Change all my Thunderbird settings back to the original settings as shown above, used the AOL 3rd party app password and I can now send and receive email.

For my phone, I used the AOL 3rd party password for in and out going and now my phone is back to working.

After all that, I believe the AOl 3rd party password is the key.

What a pain.

Manhawk
Newbie

Just sharing my experience.  I've had a verizon.net email address for years which converted over to AOL.  I've been using the Samsung email app on my Samsung mobile phone with no problem for years.  Suddenly on 1/24/22 my emails stopped sync-ing on my phone and I couldn't send any either.  I had not changed any settings and was completely frustrated for the past few days.  I access my emails on my laptop via the AOL Mail website.  After researching to troubleshoot, I changed my AOL Mail website password and then updated the same password in my email phone server settings.  Still no emails sync-ing on my phone.  Then I removed my verizon.net email account on my phone and added it back.  While adding it back I selected the AOL logo which I think activates the updated secure sign-in capabilities.  Success!  And the email server settings on my phone were updated automatically during the process.  I am now thinking I may not have had to change my password, but I'm happy to have email restored on my phone.  Thanks for everyone sharing their ideas which helped prompt me to try some options.  For what it's worth, I had received an email from AOL several month back saying they were implementing security changes effective 12/20/21, but I could not tell if it applied to my situation.  The email was clear as mud.  Since 12/20 passed with no issues, I thought all was ok.  No such luck as the ramifications kicked in about a month later.  Good luck to others dealing with this unexpected situation.

0 Likes
AOL-mail-stinks

Once again, AOL has broken access to my verizon.net email account. This is the 3rd time in less than 6 months. Today, for NO REASON, my home PC (Windows 10) and both iPhones stopped downloading email.

Previously it happened to my home PC 2x but the iPhones continued to work. Today all 3 stopped. I was able to access the email account online (web access) and saw the usual collection of emails.

During the last go-around, I had to call into AOL mail support. Took 3 levels of tech support and remote control of my PC for a "fix" to be implemented (app-specific password) to reinstate local email access for my Windows PC. I was also informed that in the future I would have to pay for their "support". Great company, break something and then charge to have it fixed.

Not sure what the outcome of today's fiasco will be. But I am not happy with this mickey mouse outfit and I will NOT be paying anything for future "support" from them.

0 Likes
Fredd11
Enthusiast - Level 2

Yes, I had the same experience with my Apple email client and iPhone password not being accepted (except if I used it to login to their website). The solution was to let AOL generate a new password for your account(s), copy and paste that password into your email client account settings on your computer and iPhone. I have not had a problem since.

0 Likes
upset31
Newbie

Was there a solution to this problem?

0 Likes
TimF2022
Newbie

Same problem - browser works but Samsung, iPhone and PC Outlook not working.

Went to add a App Password through Google but it won't allow me to set one up without turning on 2-step verification which I don't want to do. Any way to work around this?

0 Likes