To our previous post, Verizon's Tech Chat person responded that they are not able to whitelist our IP with out mentioning any clear reason. This is not helping us ro resolve the issue. Appreciate if anyone can suggest some solid solution
We have verified and ensured that every settings on our server are correct:
1) Our IP is not in any of the public black list
2) we have proper and valid spf and PTR in place
3) And we are not sending spam emails
However, our IP address got blacklisted by verizon.
It is being blocked from sending mails to any customers who have a verizon account.
We tried the whitelist form several times, every single time receiving the same canned response everyone else gets:
"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate."
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