spam emails being sent from my verizon account==HELP
Rustybry
Newbie

The past few days, people have been getting spam emails which look like they come from my Verizon email.  This is very embrassing and I need to know how to STOP it!  I did change my password but that didnt stop them.

Thanks in advance for your assistance.

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Re: spam emails being sent from my verizon account==HELP
tns
Master - Level 2

First step you mentioned already taking.  CHANGE YOUR PASSWORD.  Also your password reset question and answer.

Second step do serious scans of your computer to make sure you don't have a virus, worm, trojan etc.

Note some notice of bad emails will take a few days to be sent back to you, so these MAY just be old messages.

And final bad news.  ANYONE, can send a email out pretending they are you and NOTHING in the current email protocol stops it.  Might not even originate anywhere in the Verizon network.  Nothing you do will stop this.

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Re: spam emails being sent from my verizon account==HELP
Hubrisnxs
Legend

Here are some suggestions regarding the password.  Be very careful when choosing passwords.

How Long It Takes Hackers to Crack Your Password

You already knew that a longer password is more secure, but how much more? BusinessWeek says a 6 character password (just letters) can be cracked in just 10 minutes while a 9 character password complete with letters, uppercase, numbers and symbols will take 44,530 years to crack. Take a look at the image to see other comparisons, the first column describes your password, the other columns show you how long the hackers need to hack your password. [BusinessWeek via Neatorama]

Food for thought.

  • DO choose each letter or digit at random. Try one-finger typing with your eyes closed. 
  • DO use a longer password, and write it down somewhere safe. A short password is easier to remember, but also much easier for attackers to guess. It is OK to let your PC save your wireless password so you don't have to remember it. 
  • DO NOT use anything directly related to you, such as your street address, phone number or car license 
    plate. 
  • DO NOT use the name of any person or place in your password. The attackers know all the common names.
  • DO NOT use any word from the dictionary. The attackers have dictionaries, too. 
  • DO NOT use a phrase or sentence. Once an attacker learns any portion of the phrase or sentence, the rest is easily guessed.
Re: spam emails being sent from my verizon account==HELP
Altimate_One
Newbie

This is perplexing to me as well.  people are getting spammed from my account that i havent had for at least 2 years.  any suggestions?  I cant access my account to change my password, or any other info for that matter.

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Re: spam emails being sent from my verizon account==HELP
yamaha_mamma
Newbie

I am having the same problem. Although it's from one of my sub-accounts. I can not for the life of me figure out how to change my password. I have been trying for the last 3 days.

HELP PLEASE!!!

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Re: spam emails being sent from my verizon account==HELP
murpium
Newbie

  • DO NOT use a phrase or sentence. Once an attacker learns any portion of the phrase or sentence, the rest is easily guessed.

https://xkcd.com/936/

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Re: spam emails being sent from my verizon account==HELP
JOSEm441
Specialist - Level 2

yamaha_mamma FRom what I read there may be a link here to do it https://www.verizon.com/foryourhome/MyAccount/ngen/pr/user/profile.aspx (Manage Sub Account tab).  I do not see one so calling Verizon Customer service may be the easiest way to have the password reset.

FOR anyone if you have the password for the sub account and want to reset it simply login to the site  https://www.verizon.com/foryourhome/myaccount/ngen/pr/home/myverizon.aspx with the sub account password & you should be able to reset it easily (Thanks to Justin !!)

There are some other thoughts here: http://forums.verizon.com/t5/FiOS-Internet/Sub-Account-Password-Reset-needed-but-can-t-find-any-way-...

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Re: spam emails being sent from my verizon account==HELP
somegirl
Champion - Level 3

@yamaha_mamma wrote:

I am having the same problem. Although it's from one of my sub-accounts. I can not for the life of me figure out how to change my password. I have been trying for the last 3 days.

HELP PLEASE!!!


You change the password for a sub account the same way you would change it for a primary account. The Verizon pages have undergone many, many changes over the years, so I've tried to map out the current (as of 09/09/13) process below.

Go to www.verizon.com

Click Residential if prompted

Sign in with your Sub Account username and password

Click Profile on the left.

Click the Manage button in the Account Settings section

Click Password and Security

Type in your current password in the Old Password field, and your new (secure) password in the New Password and Confirm New Password fields

Click Save

If for some reason this does not work, let us know where you are having an issue and someone should be able to help.

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