terrible service
carlco
Enthusiast - Level 1

Is there any way to actually contact verizon, and I don't mean virtual agent. I mean a real person to email or phone who speaks english I can understand to ask questions.

As soon as I pay my bill I get a notice that my bill is due, and my connection starts to {word filter avoidance} up. Some times I have to reconnect 3 or 4 times to access my email. This is the worst internet service I have ever had bar none.

I can't find a way to **bleep** as there is no one to contact and when I try the virtual agent, my great internet connection says program is not responding. Seems like the  theme for the whole company.

What do you want to bet that as soon as I cancel this service by not paying my bill they  will find a way to contact me, with a real person. If they do I  will tell them to shove this great service up their collective {word filter avoidance}   

Re: terrible service
somegirl
Champion - Level 3

Have you tried looking on Verizon's Contact Us page? I've had success with Live Chat, and getting to tech support via the phone is easy if you give the right information at the prompts.

Re: terrible service
carlco
Enthusiast - Level 1

I have actually tried about everything I can think of. If you know how please advise. I will admit to not being able to understand the operators that I have contacted, and by the time I get thru on my phone I am so frustrated I want to throw the phone out the window . I believe that is why they set it up this way, so you will  get frustrated and quit trying. If they actually wanted to help they would have people answering the phone instead of press 1 or a hundred other prompts to  reach a live person. Thanks for the suggestions, I appreciate it.

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Re: terrible service
LawrenceC
Legend

Hi carlco,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: terrible service
Verizon_Support
Customer Service Rep

As we haven't heard from you in a while, Carlco, we'll need to close your private case for the time being. If you do need our assistance, please reply in your public thread and we'll get right back with you.

-Ben

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