trouble with reply option on emails

[Lynnie3]

The reply option for email is not displaying the name. When I enter the name I still can not type anything in the messade box. Anyone else experiencing this problem? Verizon, please fix asap.

[walt178]

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@Lynnie wrote:

The reply option for email is not displaying the name. When I enter the name I still can not type anything in the messade box. Anyone else experiencing this problem? Verizon, please fix asap.

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Just tested it and didn't have a problem. 

Try deleting cache and cookies.

Try using a different browser.

[Justin46]

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@walt178 wrote:

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@Lynnie wrote:

The reply option for email is not displaying the name. When I enter the name I still can not type anything in the messade box. Anyone else experiencing this problem? Verizon, please fix asap.

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Just tested it and didn't have a problem. 

Try deleting cache and cookies.

Try using a different browser.

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As Walt said, it works. I do not think this is a Verizon problem.

So in addtion to what Walt said, if you have ANY add-ons installed in your browser, try starting the browser without any add-ons and see if the problem goes away. If it does it then you have the really fun job ahead to find out which add-on is causing the problem.

And when you do find a fix, please come back and tell us what the problem was, and how you fixed it, it will help others who might experience the same problem. Thanks.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

[Lynnie3]

How did you test my email? Are you a Verizon tech? What email account did you test?

[JOSEm441]

When people say test in the above posts I believe they are using their own accounts. One other thing to try after clearing internet  cookies - Go to internet options- general - Browsing History - press delete - select form data and delete. IF none of this helps, go to the advanced tab under internet options -  and reset the browser - NOTE you will lose any custom settings if you do this.

Please let us know, there are other things to try that are more involved depending on your operating system.

[somegirl]

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@Lynnie wrote:

(1) How did you test my email? (2) Are you a Verizon tech? (3) What email account did you test?

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1. I assume they didn't.

2. No. Verizon employees are identified with "Employee" status and a Verizon icon.

3. I assume their own. That's what I did.

I would very strongly suggest the no addons directions above as a troubleshooting step. It's not a Verizon-wide issue, since our accounts are all working, so odds are it's browser and/or addon related.

Another suggestion would be to make sure your Java and Flash are fully up-to-date.

[Lynnie3]

ok I'm going to try to calm down and explain the situation better. I appreciate you trying to help but get upset easy when I have to talk to someone that can't help me. ((not you guys).

The problem is on a subacct. Not sure if on all I usually don't reply or forward other sub accts.

Here is what I posted on a different post:

yes, I 've reported it. After a frustrating 1/2 hour on the phone with a so-called tech I had no results. He had no clue and I was tried of repeating the problem. When he told me I didn't have enough space I knew I was in trouble. I've only used 2% of allotted space.  I told him I'd appreciate it if he put in a ticket to have this problem looked at. He started telling me all about his education and that he had 2 yrs with Verizon....really??? Doesn't solve my problem.

No error message. I intermediately get a faded screen. When I try to reply:my email,as sender, is displayed but not the TO: and I cannot write in the message box(no cursor). When I try to compose(again sporatic) I can type in email address and subject but cannot write in message box.

I'm using internet explore and have tried chrome. I have no addons.

OK, so my primier email is fine-no problems but still having intermediate problem with sub account.

Thank you.

[Lynnie3]

yes, I 've reported it. After a frustrating 1/2 hour on the phone with a so-called tech I had no results. He had no clue and I was tried of repeating the problem. When he told me I didn't have enough space I knew I was in trouble. I've only used 2% of allotted space.  I told him I'd appreciate it if he put in a ticket to have this problem looked at. He started telling me all about his education and that he had 2 yrs with Verizon....really??? Doesn't solve my problem.

No error message. I intermediately get a faded screen. When I try to reply:my email,as sender, is displayed but not the TO: and I cannot write in the message box(no cursor). When I try to compose(again sporatic) I can type in email address and subject but cannot write in message box.

I'm using internet explore and have tried chrome. I have no addons.

OK, so my primier email is fine-no problems but still having intermediate problem with sub account.

Thank you.

[JOSEm441]

Thanks for the clarification, If no one has a better idea, you could set up a new sub account and test with it. Armed with that information maybe the very well educated rep will be more helpful.  

[T-Bolt1]

I'm having the same issue.  It appears to be intermittent, so I don't think it's cookie related. 

It appears that the reply function is gettin hung.  It starts to format the reply screen (put my email in the sender , but cannot populate the recipient address, and the rest of the screen is greyed out.  When you cancel out, it gives you a message to Continue without saving, etc.  I tried saving, but even the draft, when reopened comes up in the same hosed state. 

I agree that it is getting very frustrating.  I thought that it was a Windows 8 or Flash issue, but it's happening on multiple computers.  They only way I can currently reply is through my phone.  Help!..

[Lynnie3]

Thanks, T-Bolt.

Is this happening on yout sub acct?

You're getting exactly what I'm getting. I got lucky today and was able to reply to 5 emails before the problem arose.

Did you call tech support? If so, what did they tell you?

I got a call from a non Verizon person asking me if my trouble was resolved. I told her no and asked her to put in a ticket. She told me she didn't work for Verizon so I would have to call the tech line again.

[Lynnie3]

I'm having the same trouble on primary and 5 sub accts for the last 3 days or so. When I reply to, reply all, or forward an email I get an extra line for the TO: option and under subject line I get Drop files here to add them as attachments , which takes up 2 lines leaving 1 line for message. If I have a  CC or BCC I have no room for message and on either I can not scroll. There is also no send,cancel, etc buttons on top of email. I'm not the same Lynnie as original post.