verizon email via Mac Mail totally locked out/unresponsive since abt Sept 17th
Enthusiast - Level 1

What am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?

I have NO email access to verizon via my Mac Mail client at all. 995 & 465 ports time out after long, futile waiting periods, never to connect.

Webmail via Safari is ok, tho very sluggish when trying to sign in.

But I must access Verizon email via my Mac Mail client. Webmail is not reliable for me.

I am often in germany, where I use Telekom (t-online) for my internet connection, & have no problem with my t-online email which has the same exact pop/smtp settings as the Verizon email accts.

& have had no problem with verizon email whatsoever for the last 8 years.... until Sept 18th.

Verizon's Support chat y gave me a runaround & a brush-off with false advice & absurd info. (I'd saved the transcript & confirmed my suspicions by showing it to other colleagues who are computer saavy professionals). Altho the Verizon support chat admitted forum reports that overseas accts were suddenly locked out due to some security issue, they did not offer that info without my first suggesting it & then they claimed that my problem must be with Apple's Servers!

(my verizon email does not go thru any apple server, excuse me?!?)

I can not call any verizon 800 numbers from outside the USA & no alternative non-toll-free numbers are offered on any Verizon site that I can find.

No email address is offered for any Verizon support.

I do not use any social network (eg Facebook or Twitter).

So what am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.