verizon fios cancellation, lost email account

called verizon to cancel my service on Friday,10/18/13.  talked to the woman on the phone and told her i would like to keep my e-mail (have many contacts to update future move).  she took my information and cancelled my services on Monday, 10/21/2013.  I couldn't log in on Tuesday, 10/22/2013.  Called in on Wednesday, 10/23/2013, was told she didn't give me accurate information.  My services were cancelled and so was my e-mail.  Was told over the phone, soooo many days had passed all of my info was deleted...Verizon...I will never be back.