Domain Account

I got an email from Verizon stating that the credit card that I used to pay for my domain was expiring.  The email gave me useless instructions on how to change my credit card/account info.  I called up Verizon and got extremely mad at the representative who kept trying to sign me up for auto-pay for my land line.  (Yes, I still have a land line.)  This representative transferred me to another rep who was much more sympathetic.  However, he couldn't help either.  Any ideas as to what I should do?  Why does Verizon make it so hard to give them money?  Thanks. 

Re: Domain Account
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.