verizon smtp no longer allowing custom domains

[DesignConsul]

So, I run a small home based business. Have had my own domain for 25 years. Use fios as IP and mac mail running through smtp.verizon.net. There is no other way to set this up. Today they have block all mail that is not from a verizon.net email account. No work around, no support, with 2 weeks notice a total cut off. This has to affect a lot of people. Am I missing something? I have lost the ability to send email unless it comes from a generic @verizon.net address. Is there a way to spoof the addrss so it still looks like my domain? I have 30 something email addresses on my domain. Do they all now have to be rebuilt on verizons servers?

[DesignConsul]

Have moved to my own hosted smtp. Verizon absolutely no help. 20 day notice before eliminating decades old service.

[dfirsching1]

What solution did you choose? I need to go the same route, ASAP.

Thanks!

[dfirsching1]

I just ran into this and it is totally UNACCEPTABLE, Verizon. 

I also run my own business and I have avoided broadcasting my verizon email address for years. Although the other poster mentioned a 20 day notice, I did not receive any notice at all. I did not know this was coming and am now dead in the water with my business email address. 

Well we do have cell phones coming off their plans and maybe it is time to ditch Verizon if this is the way they treat their loyal customers.  

I mean, come on now, we have been routing through Verizon to send. Why can't we use our business names???

[Nogginware]

I never received any notification either.  Last night at 12:30am I was able to send mail and this morning at 7:30am, I was no longer able to.  Really frustrating and I agree - totally UNACCEPTABLE.

[LawrenceC]

Hi Nogginware,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[LawrenceC]

Hi dfirsching1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[tompixton]

Hi Verizon support:

I also am furious about suddenly being denied outgoing email service, starting just today, because apparently Verizon no longer supports custom domain based non-Verizon email addresses. I have been using a custom domain based email to better brand my business instead of using stupid verizon1234@verizon.net. To suddenly not be able to is criminal. Please address the needs of the many businesses posting here. Thanks.

[tompixton]

I also did not receive any notice about cusom domain email adderesses no longer being supported. Today all outgoing email just wouldnt send. Can still receive mail from the custom domain email address. Just can't send. Terrible!

[dfirsching1]

Hey, 

Turns out, Verizon *does* still let you use your custom domain. You just can use the SMTP of the ISP where you are hosting the domain.

Now, previously, Verizon made you send using Verizon's smtp, and we were jumping through hoops to use a relay personality of Verizon and send using Verizon's smtp.

Well, apparently now you can go back to using your other smtp. It is working for me.

I checked my messages and do not appear to have received any message about this.

So no, not setting up a custom smtp here today.  Whew!

[pl626]

ISTR, they've flip-flopped, i.e., a while back I had to configure my Outlook clients for each e-mail account to use the V* SMTP, but after 11/15/16, I had to switch back to my mail host's SMTP.  Once that was done, I could send from those accounts.

On my Win 10 machines, it was a simple change, just edit the SMTP entry, adjust the account info, and adjust the STMP port per third-party host settings. 

On my Win 7 machine with Outlook 2010, it was a bit of a struggle.  I had to actually remove each account, then add them back-in manually, so I could reuse the old .PST file.  However, once all the config had been done, Outlook 2010 appeared to freeze.  I used Task Mgr to kill the session, then relaunched, and thankfully, the changes had stuck.  My test e-mails were sent successfully. 

[user1234561]

That's fine, but what if YOU ARE your mail host.  This doesn't work for us.

pl626

Nickel Contributor

Posts: 54

Registered: ‎06-29-2010

Re: verizon smtp no longer allowing custom domains

‎11-18-2016 12:48 PM

Message 65 of 67 (12 Views)

ISTR, they've flip-flopped, i.e., a while back I had to configure my Outlook clients for each e-mail account to use the V* SMTP, but after 11/15/16, I had to switch back to my mail host's SMTP.  Once that was done, I could send from those accounts.

[#13]

ISTR, they've flip-flopped, i.e., a while back I had to configure my Outlook clients for each e-mail account to use the V* SMTP, but after 11/15/16, I had to switch back to my mail host's SMTP.  Once that was done, I could send from those accounts.

[ThiaB]

Hi DesignConsul,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[GregPandolfo]

To add insult to injury, they are blocking the ability for me to reply to other subscribers who are responding to the original post.  This is a very bad customer service move. It took me 20 minutes on the phone to get me to someone who actually understood the issue and pretty much said that this is the new policy and there is nothing that we (the customer) can do about it.  I was an early FIOS customer and have all of my home and phone services with Verizon.  I will be shopping for a new provider today.  Bad Move, Verizon!!!!!

[ThiaB]

Hi GregPandolfo,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[nalramli]

I am submitting another post about this issue because it is a major degredation of FiOS service and it needs urgent attention by Verizon.

I host my own domain and email server over my FiOS internet line, and I never check my verizon.net account because I don't want it.  All I want is basic SMTP service that I can connect to and send messages from my own server.  Suddenly, SMTP stopped working.  This is not acceptable because I spent weeks setting up and configuring my email server, and I have a ton of email stored on it.  Now I am left without a way to respond to incoming email.  All I got was an email notification in my verizon.net accout which I never use or check:

• "Maintaining the security and integrity of your information is important to us. Effective November 15, 2016, for enhanced security and phishing protection, we are eliminating the ability to use non-local “from” addresses in conjunction with your verizon.net email account. " 

I don't believe a word of what is said in that email.  I've never had any security issues with email, and I do not want Veriszon's "enhanced security".  All I want is for Verizon to allow this 40-year old technology called email to continue to work properly.

I want to host my email on my own internet line, not anywehre else because that does not ensure the security and privacy standards that I enforce, which appear to be much higher than Verizon's.  This is exactly why this stuff needs to be regulated by the FCC.  If this issue is not resolved promptly I'm going to have to look at other options for internet.

[GregPandolfo]

This is a bad move by Verizon.  When I spoke to a customer service rep, she said that I was the third call regarding this. I can't believe that this isn't a major issue for many customers.  They keep locking the threads, so we have to keep opening new ones.  Good luck.

[LawrenceC]

Hi nalramli,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[jack63ss]

I have been running the same configuration for 10 years and as far as I can see I got 0 days of notification about this change, no email and no postal mail. And worse, I spent a hour online with tech support before they finally asked someone what was going on. I started using a custom domain for email when I changed from Charter to Verizon, so that if I had to change providers again my email address would not change. Maybe it is time to make a provider change.

[kh-gary]

Hi jack63ss,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

[wendellsmith]

Yup -- I likewise have been a 20 year subscriber!!! and depend on the relay functionality -- when I called in I had to convince the tech support person that there was an issue on verizon's side and that it was a critical issue -- the customer service person told me that this should effect less that 1% of their customers so that was ok!!!  It is a CRITICAL ISSUE and should be resolved and/or there should be a rebate for our time wasted ... I have been looking at alternate services such as SMTP2Go to get around verizon!     There seemed to be NO interest in resolving the issue just a big pass the buck (Corporate made a decision so that is that was all I was told).

This is a show stopper not being able to send email with from addresses other than verizon.   Using an ISP's email as a from address would be a reason to not do business with someone!