@walt178 wrote:
@PJL wrote:
@norm6969 wrote:Every time I try to log on to my webmail a "session timed out" notification appears and I have to log on manually.
Have you tried logging on to MyVerizon and clicking the "Keep me signed in" box and accessing web mail from there?
That doesn't work for everyone. I always check that box. I have NEVER stayed signed in for two weeks. This issue has been raised before. Including by me. Even when I'm logged into the site, most of the time I get the "session timed out" message when going to webmail. Cookies are set properly. These are site defects I learned to accept.
I submit that your cookie handling in your browser is not set correctly.
Verizon uses a cookie named VOLRememberMe to keep track of the expiration date when you use the two-week signin option. If you allow your browser to delete that cookie, then you will have to sign in every time.
I use Firefox and use an Add-on called Selective Cookie Delete to manage cookies for a number of sites, and I just whitelisted all Verizon cookies and my two-week signin problem went away, works perfectly now (except I wish it was two months or two years 
).
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
@Justin wrote:
@walt178 wrote:
@PJL wrote:
@norm6969 wrote:Every time I try to log on to my webmail a "session timed out" notification appears and I have to log on manually.
Have you tried logging on to MyVerizon and clicking the "Keep me signed in" box and accessing web mail from there?
That doesn't work for everyone. I always check that box. I have NEVER stayed signed in for two weeks. This issue has been raised before. Including by me. Even when I'm logged into the site, most of the time I get the "session timed out" message when going to webmail. Cookies are set properly. These are site defects I learned to accept.
I submit that your cookie handling in your browser is not set correctly.
Verizon uses a cookie named VOLRememberMe to keep track of the expiration date when you use the two-week signin option. If you allow your browser to delete that cookie, then you will have to sign in every time.
I use Firefox and use an Add-on called Selective Cookie Delete to manage cookies for a number of sites, and I just whitelisted all Verizon cookies and my two-week signin problem went away, works perfectly now (except I wish it was two months or two years
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
Cookies are set properly; on the rare occasions when they are deleted I am aware of it. IF it was a cookie issue, I would have to signin every time. Not every two days or three days, or some other random time frame. Which is what I have to do on the Verizon site. But even when logged into MyVerizon, that login does not carry over to Webmail.
I don't know why this problem does not effect everyone. But it does effect some.
@walt178 wrote:Cookies are set properly; on the rare occasions when they are deleted I am aware of it. IF it was a cookie issue, I would have to signin every time. Not every two days or three days, or some other random time frame. Which is what I have to do on the Verizon site. But even when logged into MyVerizon, that login does not carry over to Webmail.
I don't know why this problem does not effect everyone. But it does effect some.
I am still going to disagree with you.
I have tested keeping and deleting the VOLRememberme cookie, and it absolutely does control, for me at least, whether I have to sign in every time or go the full two weeks, totally consistenly and reliably. And every time I do have to log in, if I go look at the expiration information set for the VOLRemember me cookie using the Page Info function, it has always, always, always expired since the last time I visited the Forums or MyVerizon and was automatically signed in. And once I set the two week signin, if I immediately go look at the VOLRememberme cookie the expiration date is always exactly two weeks in the future.
I am simply saying that it works correctly for me, every single time, and I really think it will for you if you will do some testing specifically with the VOLRememberme cookie. But even if it doesn't work for you, maybe this info will help others get it to work.
Now webmail seems to be a strange and different beast. When I start Firefox I have it automatically open 4 Verizon tabs, none of them being webmail. When I use the MyVerizon pulldown Check My Mail to go to webmail, it always works the first time after I start the browser. But if I leave webmail and go back to the Forums or MyVerizon, and stay gone for some undetermined time, but keep Firefox running, the next time I try to visit webmail, it wants me to signin (irritatling as you-know-what). All I have to do at that point though is go back to the page I was on before going to webmail, then click on the mail option again, and bingo, I go directly to it, no sigin required. I have tried and tried to understand how this works (or in my view doesn't work), but I have finally just given up, Verizon simply does not know how to set up and manage a website IMHO.
Oh well, I guess we can just agree to disagree on this. But the 2 week signin is solid here.
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
@topdog wrote:Justin, please tell us where to find "selective cookie delete" on Firefox. I can not find it in the add-ons.
https://addons.mozilla.org/en-US/firefox/addon/selectivecookiedelete/?src=api
Keep in mind what I am using it for is just to save cookies (whitelist them) from certain websites, including Verizon, while I have all cookies from all other sites deleted when Firefox is shut down:
Hope this helps.
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
