your outgoing (SMTP) server does not support SSL-

I received the email below.  I changed the settings as requested on Friday night.  Its been working fine until a few minutes ago.  Now I get the following message...

Error Message
Task 'Kelli - Sending' reported error (0x800CCC7D) : 'Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).'

I rechecked the settings and they match the emails instructions.  Can you please offer some suggestions?

Email from Verizon

Dear Valued Verizon Customer,

This is our third attempt to contact you as we noticed that you still have not updated your Email Server settings. We urge you to make changes to all your devices now as Verizon is beginning to implement changes that may cause interruption to your service if you neglect to make the required modifications.

Please use our quick guided setup at or the quick overview below to manually make changes:

ServerCurrent SettingNew SettingSSL EnabledPort
POP3 Serverincoming.verizon.netpop.verizon.netYES995
SMTP Serveroutgoing.verizon.netsmtp.verizon.netYES465


  • For iOS, Android devices - Ensure Authentication method is set to "Password"
  • For all tablets and mobile devices - Restart your device after making the changes    

Note – There are no setting changes when accessing email via myverizon/webmail.

If you need additional assistance in updating your settings, you may:

  • Visit for a general overview and step by step instructions
  • Use our In-Home Agent tool, if installed on your computer
  • Vist our online forum at for additional information

To verify the validity of this email, please sign into your account and click on "Announcements" under the "Verizon" tab at the bottom of the webpage.

Thank you for being a valued Verizon customer.


Your Verizon Team

Re: your outgoing (SMTP) server does not support SSL-
Community Leader
Community Leader

The message is legitimate and the settings do normally work.  You said they were working which hopefully means you did them correctly.  Truely temporary failures could be a problem on their servers, which hopefully they would be working to fix.

Remember that you are NOT talking to Verizon accept for a few board admins.  You are talking to peers.

The message is the one you would get if not using the right ports or not talking to the correct servers.