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(3/29/14) lost my unlimited data plan, can it be restored?
freeman100
Member

I purchased the HTC One on the edge plan yesterday (3/29/14) lost my unlimited data plan by doing so. If I return the phone can I get my unlimited data plan restored to my old phone?

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Re: (3/29/14) lost my unlimited data plan, can it be restored?
vzw_customer_support
Customer Support

Congrats on getting a great phone freeman100! I would love to help you get on the right data plan for your needs. If you choose to have your unlimited data back, you will need to cancel your Edge plan within the 14 day Worry Free Guarantee and purchase your device at full retail to retain unlimited data. http://vz.to/ZILXBT If you choose not to do this; than we can reactivate your old device. I would love to help you find a data plan and keep this great phone! How much data are you using? Do you have access to wifi? Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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Re: (3/29/14) lost my unlimited data plan, can it be restored?
freeman100
Member

Thank you for your assistance!

I am going back over to the store today to pay in full and keep the data.

Sincerely,

Michael

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Re: (3/29/14) lost my unlimited data plan, can it be restored?
vzw_customer_support
Customer Support

That's great Michael. I know unlimited data can be important. The good thing, is that you're correcting within 14-days to be able to get unlimited data back!

Thanks for keeping us posted. Have a wonderful day!

VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: (3/29/14) lost my unlimited data plan, can it be restored?
kiwikennedy
Member

Hi.

I've gotten the endless run around and cannot take anyone (at 800 support line) at their word because they contradict one another and claim to not see prior notation on previous calls, retail visits, whether on the same day or otherwise.

That said, can someone kindly assist me on the community site? Looks like another customer had their data plan restored after returning equipment within 14 days and mine was a meager 8 hours.

See following thread from last month...

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Subject:(3/29/14) lost my unlimited data plan, can it be restored?

Check out '(3/29/14) lost my unlimited data plan, can it be restored?'

https://community.verizonwireless.com/thread/819862

Verizon Wireless Customer Support 1 week ago

                 

That's great Michael. I know unlimited data can be important. The good thing, is that you're correcting within 14-days to be able to get unlimited data back!

Thanks for keeping us posted. Have a wonderful day!

VanessaS_VZW

Follow us on Twitter @VZWSupport

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