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5G
shawllady
Member

My plan was changed to 5G without my permission.  How can I go back to 4G

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Re: 5G
mama23dogs
Sr. Leader

Do you purchase a 5g device?  If so, you were correctly changed.   If you still have a 4g device, call Verizon 

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Re: 5G
vzw_customer_support
Customer Support

Hi Shawlady, we understand the importance of having your plan and device setup to your preferences. Help is here. Have you made any recent changes such as a new plan or a new device?

 

MelissaP_VZW

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Re: 5G
bearone21
Leader

if you bought a 5g device & not in a 5g area, you won't see 5g..

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