I'm really sorry for the inconvenience surrounding this change unknownjeff! I'd be upset too. Was the AOL completed? If this still hasn't been corrected, please Follow me, (VanessaS_VZW), send a Direct Message, and I'll look into this, as well as whoever was working on it.
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Every person gives a different story - 6 hours plus on the phone with supervisors so far
Already received confirmation from one of your supervisors, who listened to the tape, that Michelle did exactly as I stated - that she changed the plan upon doing that AOL and added a contract without permission.
I need someone who can help and take ownership of transfer to get it done right - no bait and switch, no contracts, no games. Is there anybody in Verizon willing to help?
AOL automatically raises the contract to 1 year, or current contract term if it is over a year. If the new contract isn't accepted the AOL will not happen. I have done a few with Verizon.
We don't want you to leave dimap52. I'm so sorry this happened? What plan did you have previously? In regards to the contract, how did you notice it was extended? Were you provided with disclosures for the new plan? Did you upgrade to a new phone with the plan change? Lets get to the bottom of this, fix it, and mend this relationship with you. I want to make sure you stay with our family.
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So Vanessa, the key question here is:
In the case of a plan that is no longer offered - In this case, an unlimited text/data/talk plan for 99.99.
Will the AOL be done to preserve the original plan or must a new plan be chosen from currently available plans?
If the AOL can be done to preserve the original plan, who can assist in getting this done correctly (as Michelle was unwilling to do so)?
I need specific Verizon policy in this situation and a firm commitment, so if you need specific details about the account, please contact me directly