As I learned today, Verizon's system does not understand 24 hour clocks. If you buy a plan on a Wednesday at 6pm and cancel the plan two weeks later on Wednesday at noon - you will have had that plan for 13 days and 18 hours. But Verizon sees it as 15 days! I had a big hassle today over this. So I want you all to be aware.
Another suggestion is to sign up for on line MY ACCOUNT before you cancel after your trial. Once you disconnect you can't sign up to see what charges are still in your account. But if you register it before signing - you can verify any charges there might be.
Had I not looked at the printed receipt, I would not have seen the $340 EARLY TERM FEE they planned to charge me. Luckily a manager made sure the ETF went away. They may still get my business if I decide to get a cell phone billable plan one day in the future.
Not the Verizon store employee who, when I stopped in yesterday and told her that I bought the phone at 6pm two Wendesdays ago. She said "tomorrow is Wednesday and you need to return it by 6pm".
NOR did the two customers who were next to me buying their iPads and Droids. When they heard my situation they thanked me.
So obviously MOST is not all, and I was just alerting those that think on a 24 hour clock - like me. It couldn't help to tell folks and that's why I did.
Better safe than ($340 sorry!)
The purpose of my post was not to complain. It was there to recommend to folks who might be signing up for the account that they think of the return period as 13 days and then they won't run into the issue. The manager knew that I wasn't trying to get an extra day and that I would consider how it was handled if I was going to come back to Verizon. It made good business sense.
So, if you folks want to dicker over the counting of the dates, go ahead <g>..
My point was simply that : Verison uses CALENDAR days, not 24 hour clock days and If you wish to cancel, do it within THIRTEEN calendar days.