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CONSTANT dropped calls in the zips 75140 and 75790
CMAR606
Member

We are having constant dropped calls in the zip codes of 75140 and 75790

Phone will just go DO DA LOO and look at the screen and it says CALL LOST or CALL dropped

Thank you.

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1 Solution

Correct Answers
Re: CONSTANT dropped calls in the zips 75140 and 75790
vzw_customer_support
Customer Support

Hello CMAR606,

I apologized for the delayed response. We certainly want to make sure this gets reported and resolved. If everyone on the account is experiencing issues, we do need to file a ticket to get our network engineers involved. You would need to have the account owner call our Technical Support team at 800-922-0204 for help creating a network ticket for this issue.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: CONSTANT dropped calls in the zips 75140 and 75790
CMAR606
Member

ALSO....... when calling the ACCOUNT OWNERS phone number, it will say their number is disconnected hang up same thing, hang up call again disconnected call the 4th time and it rings though and they answer.

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Re: CONSTANT dropped calls in the zips 75140 and 75790
vzw_customer_support
Customer Support

Allow us to pick up these dropped call CMAR606! Did this issue just start? Is anyone else exoeriencing the same issue? Which device do you have and does this happen in all locations including outdoors? Have we filed a resolution ticket?

Share the additional details needed so that I can better assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: CONSTANT dropped calls in the zips 75140 and 75790
CMAR606
Member

1. indoor and outdoor

2. since end of feb 2014

-- BabyGoat

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Re: CONSTANT dropped calls in the zips 75140 and 75790
CMAR606
Member

oh and 3. no I cant call in im not the account owner to make a ticket.

-- babygoat

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Re: CONSTANT dropped calls in the zips 75140 and 75790
CMAR606
Member

bumping my post

hello? is my issue going to get reported and fixed? I have not heard back from anyone.

Thanks,

BG

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Re: CONSTANT dropped calls in the zips 75140 and 75790
vzw_customer_support
Customer Support

Hello CMAR606,

I apologized for the delayed response. We certainly want to make sure this gets reported and resolved. If everyone on the account is experiencing issues, we do need to file a ticket to get our network engineers involved. You would need to have the account owner call our Technical Support team at 800-922-0204 for help creating a network ticket for this issue.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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