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Can someone explain why my old Samsung Convoy got better service then my NEW HTC Rhyme?

According to the service map I have digital voice/text coverage. My new smartphone(?) service doesn't seem to be as good as my old phone.  Is there something I can do to with setting to make it better?  I would also like to know when in the world am I gonna get 3g service in my area.  Got it all around me.  This reallllly sucks.  I even be happy with Extended Network 3G .  It's ashame that  Sprint and US Cellular have impoved there services here but Verzion hasn't.  Really hope Verzion will fix this soon.  Any suggestions with the phone would be helpful.  Thanks