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Change in signal strength

In the past few weeks, I have experienced such a change in signal strength that I cannot use my phone in my home. I cannot make or receive calls or texts reliably, although using my household wifi I can use data. Checking the coverage maps indicates I should have the same service I always had. And my phone works fine in other locations. I don't know if something has changed in my environment, but this is leading me to seriously consider changing carriers immediately.

Re: Change in signal strength
Customer Support

Hello kbl327,

I'm so sorry to hear that your service has recently started to give you trouble! It's so important to be able to get good service at any time, and we're committed to assisting you resolve this. What zip code are you in? Do you have service issues everywere you go, or in one specific location?

MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!