I have been living in Canada since July 12, 2012. I called Customer Service before entering Canada somewhere near the Michigan/Ontario border to request a Canada Plus plan. And they put me on 450 minute plan and an $10 for unlimited texts. Perfect. July and August bills were fine. On September 23rd, while in still Montreal, I signed into MyVerizon account to increase my minutes to 900 because I was going over AND I unintentionally backdated to Nationwide Plan without knowing it. I thought I was simply increasing minutes. My billing cycle ended on October 3rd. I phoned Verizon on October 4th to ask about data roaming charges. Customer Service rep didn't tell me I wasn't on the Canada Plus plan.... He said I didn't have a smart phone to turn off the data settings so I am unfortunately stuck paying the roaming charges.
I received my bill on October 7th for $716 in roaming charges. I've made four calls to Verizon reps begging asking for leniency. First rep said they can only offer 35% credit. Second rep said they can offer $650 credit. (Five hours later the supervisor called to say that was declined because the roaming charges were valid. I made the changes online.) Third and fourth reps are reading the notes and offering 50% credit max. The 2nd rep told me I have to call Customer Service to make changes to my account to keep Canada Plus because it's not offered on the website.
My question is when I accidentally switched my plan to a Nationwide with ten days left on my billing cycle, while I still in Canada, shouldn't Verizon send out notices that I am roaming? I received data roaming text message and email alert (and phoned on Oct 4th) but never did I receive anything saying my minutes were roaming. It was explained to me that data roaming and minute roaming are two different issues.
What can I do, what can I say? I did not intentionally sabotage myself to pay over $700 in roaming charges while still in Canada. It was a mistake.
It was a mistake. And sometimes we have to learn and pay for our mistakes.
Your phone has an indicator when roaming, so you were notified. And VZW does not need to let you know, because you made the change. Inadvertent or not, the change was made by you and VZW is aware of it.
Call again and take the 50% if offered again.