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Gizmo watch calls go straight to voicemail

My son's Gizmo watches can make and receive calls except I'm unable to make calls to them they go directly to voicemail. 

Re: Gizmo watch calls go straight to voicemail
Customer Support

I'm sorry to learn that your calls go to Voicemail when you call your Gizmo Watches, Che2. We want to resolve this issue as soon as possible, and we need to confirm some information.

You mentioned that those Gizmo devices can make and receive calls but your calls go to Voicemail. Are there any other callers going directly to Voicemail when they call those Gizmo devices or is this issue exclusive to your number?