Around the end of June, I gave up my unlimited plan to add a line and replace some phones on the edge plan. The final quote was approximately $260. A few days later, I activated the phones and looked online to see the details, to find a plan cost of almost $340. I called in and was told it was the actual plan cost and eventually spoke to a supervisor who researched it and had to pull the recorded conversation to get to the bottome of it. Over the next week, I spoke to different supervisors escalating it up until I spoke with someone who validated what was quoted, found some errors and dropped discounts and stated that with taxes, my regular bill would under or just at $270. I have spent hours at a time on multiple calls to get this fixed. I just paid a portion of my bill ($331) and was to the next bill would be $330. I called back and spoke to supervisor in customer service who spent the entire conversation explaining why my bill WOULD BE $330, and did very little to explore why it was not even close to where it should be. At this point, I am ready to return all of my phones and take a lesser quality provider and more consistency with billing to get rid of this aggravation. I would then submit anything required to the Better Business Bureau, and let verizon spend THEIR money trying to get anything more from me! I have multiple conversations documented, yet funny enough, no one can ever seem to find where a number was given unless they pull the recorded conversations.
I am willing to remain a customer, but need this would need to be fixed for good.
Verizon, you are welcome to conact me and try, and I hope you do. This just needs to be fixed. I would estimate that I have at least ten hours on the phone dealing just with this, if not much more.
If you were to share WHAT you have (i.e. phones purchased via Edge, service plan, data allowance, insurance, etc...) we could give you a realistic estimate on what you should be expecting to pay each month.
Many users on these forums are able to give much more accurate estimates on what you should expect to pay than most, if not all, Verizon reps.
I'm not positive if this should be listed as a question or not. As for the details, I don't really need anyone to analyze what they expect my bill to be, rather, whay after at least 3 different supervisors verified I should be around $270, that I have to keep investing my time into fixing this.
It appears you don't want the help figuring out if the $270 value is possible with Verizon's policies. You may have had 3 people tell you that it was, but the fact they couldn't follow through would tend to make some think that is not really the case.
It is NOT hard for a CS rep to follow through with actual Verizon prices. It is when they mistakenly give a price which is NOT real does the rep fail to follow through. Many on these forums would be able to look at what plans/devices you purchased to determine if you actually SHOULD be at that $270 number
Regardless, since you don't want the help, good luck.
I Have seen cases where the $260 quote is the cost of cell service, then their is the separate phone payments, which would be $60-$70 in you case. Is that what happened? How much are your phone payments?
Look, I apologize if I gave the wrong impression. I want help, but just frustrated at explaining it over and over to supposedly senior supervisors. I was hoping this was a channel to get a senior verizon rep. Either way, I have 6 lines on a share everything plan. 3 are basic lines with voice and text and the other 3 share 10 gigs of data. 4 of the lines are on the edge plan, and with the $25 dicount per line, overcompensates for the cost of the phones resulting in a price decrease. I also have 3 of my lines on a month to month rate with further discounts. I gave up my unlimited data to get this. Before I made any changes, I verified my TOTAL price for EVERYTHING with the rep before agreeing to any changes or new lines and was given a price of approximately 272. I did call in and remove usage controls on 3 lines and had the family usage control or whatever it is called added for one line added, which also reduced my bill by about $5. Never the less, every time I actually get a bill, it is about $330. I am sure there are some other discounts and charges I missed, but this is the basic idea.
The $272 value looks close to what makes sense. Can you look at your billing details and see where there is a deviation from below?
10 GB data More Everything = $80
3 basic phones on More Everything $20/line * 3 = $60
3 smartphones on More Everything with Edge payment plan service cost $40-$25=$15 * 3 = $45
4 phones on payment plan - you did not give details, will average at $20 each *4 = $80
Estimated expected total based on information given = $265 plus taxes and fees
Now compare what is expected with what is on your details and let us know where the differences are.
A way we can help you is to find out where the confusion is, so you can ask very specific questions to customer service to get things fixed.