I called *611 to set up my phone for international calling because of an upcoming trip to Mexico. The Verizon customer service rep said I can't because I have an unpaid balance on my account from my ex-wife over 5 years ago as a result of my divorce. It is her bill and the divorce said she has to pay it, but she never has. And of course, my name is on the account.
I asked the Verizon why I had no problem my account with Verizon but they are holding me up to get me to pay my ex-wife's bill before they will let me make international calls. She made some feeble statement about the towers in Mexico weren't as good, and then hung up on me.
Verizon leaves a bad taste in my mounth.
I presume the answer is because roaming charges can lead to much higher bills, so they reevaluate your account before giving international calling, turning up this "bad" item.
I doubt if the CSR had much leeway to do anything, as it's probably automated.
That is one possible view on it. But then they had approved me for 5 lines and potentially $3000 worth of equipment credit. How much airtime can I reasonably run up in a week in Mexico?
I am inclined to see it as an attempt to sucker me into returning to Verizon, then attempting to coerce me into paying my ex-wife's bill. That is not going to happen.
The weird part is that she said that I can still use my phone in Mexico, but it won't work as well. Without having the international calling, the access to the cell towers won't be as good. How does that work? Do I get the crappy access for free? If not, then what difference does my credit make?
How exciting a trip to Mexico, hope its a great one! While traveling roaming and international usage can result in higher than usual bills, so in an effort to protect customers from accruing an outrageous charges, a system generated credit review is required prior to enabling any international features. We can always get you in contact with our Global Support Team for a manual credit review, however if there is an outstanding balance on your account that will need to be taken care of before we are able to properly provision your device.
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