Transfer services...from one device to another? From one plan to another? From one carrier to another? A few more details would help us give you an answer that makes sense for you!
we have a family plan contract with a broadband, since I manage and pay for the account we'd like it transferred to my name with the existing account name assigned as an account manager. Will we keep the same rates and maintain our reward points?
I'm currently listed as an account manager, if we can add a second name to the account owner that would work also.
Either call CS or go into a store and ask to do an Assumption of Liability.
Whether or not you will be able to keep your same rates they should be able to tell you. If the current owner is receiving any employer discounts, you will no longer get those unless you work for the same company and you re-apply after taking over the account.
It is doubtful you will keep your reward points.
Based on your info, not clear why you would have a "TOS" department. You're not giving us much incentive to stay with VZW after all these years. But, thanks for the info.
Ironic, staff in your Verizon stores work hard to get/keep customers only to have us get blown off when a family member develops Alzheimers and can no longer assume some responsibilities.
Not sure what you mean by your last post???
"TOS" department for this public forum or for Verizon Wireless service in general???
I don't give incentives to stay, I am simply another customer like yourself. If you can get equivalent/better service with another provider for a lower cost, I would suggest going with that other provider.
There is nothing to say you can't simply leave the account in the name of your family member. As long as the bills are paid, I'm sure Verizon doesn't really care.
Whether or not you can keep the same rates/plans would certainly depend on whether or not those rates/plans are STILL current plans OR if Verizon allows transferring your specific legacy plan to a new customer. Changing names on the account is equivalent to being a new customer. Depending on your credit, you may have to provide a security deposit on your lines of service you would like to transfer, just as would any new customer.