Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
LTE Home Internet Availability Address Lookup Incorrect
SouthwestMom
Member

We live in a rural community with no broadband options available to us.  Here in New Mexico the schools are still closed and we need a reliable isp with sufficient bandwidth for our three kids.  Our address is available for T-Mobile's rural home internet program, but Verizon says we're not.  Our zip code (88011) is listed as good for Verizon's LTE home internet program.  We can't use T-Mobile because the nearest tower is well over 10 miles away while the closest Verizon tower to us is 2 miles away.  We switched to Verizon last year because it was the only provider we could get reliable signal at home.  I would like to contact someone that is familiar with the availability mapping as our zip seems to be incorrect in the system.  Our family and others like us are exactly why the FCC setup the rural broadband program.  

0 Likes
Re: LTE Home Internet Availability Address Lookup Incorrect
vzw_customer_support
Customer Support

SouthwestMom, we understand the importance of making sure you have the services you need in your home area. Let's review the details of your concern. Can you please clarify if your service concern happens primarily indoors? How far do you have to travel to receive a proper connection? Also, do you currently have home internet services such as Wi-Fi?  

0 Likes