We live in a rural community with no broadband options available to us. Here in New Mexico the schools are still closed and we need a reliable isp with sufficient bandwidth for our three kids. Our address is available for T-Mobile's rural home internet program, but Verizon says we're not. Our zip code (88011) is listed as good for Verizon's LTE home internet program. We can't use T-Mobile because the nearest tower is well over 10 miles away while the closest Verizon tower to us is 2 miles away. We switched to Verizon last year because it was the only provider we could get reliable signal at home. I would like to contact someone that is familiar with the availability mapping as our zip seems to be incorrect in the system. Our family and others like us are exactly why the FCC setup the rural broadband program.
SouthwestMom, we understand the importance of making sure you have the services you need in your home area. Let's review the details of your concern. Can you please clarify if your service concern happens primarily indoors? How far do you have to travel to receive a proper connection? Also, do you currently have home internet services such as Wi-Fi?