Dear Verizon Wireless,
I am seeking $60 + $124.28 (totaling $184.28) in a bill adjustment.
My account consists of only my phone and my wife’s phone. The $60 is for involuntary usage of TravelPass while travelling internationally. After enabling TravelPass (which I needed for one day) I was unable to disable TravelPass. When I would receive text messages, TravelPass would automatically re-enroll. (My wife did the same on her phone but never received any text messages, thankfully.) The app told me to “Please try after sometime” when attempting to view charges and disable TravelPass. This results in $60 of extra TravelPass days on my phone.
The second issue is as follows. My wife thought that I had enrolled us in Verizon’s Global calling plan. She was making calls to her children in Colombia unbeknownst to me. This results in 70+ minutes of calling at $1.99 per minute. She would have enrolled in the Global Choice plan which is $10, saving us $124.28. Little did I know that international calling defaults to “enabled” and she was making these calls. Had I known that, or had she known the $2 per minute charge, she would have not been making those calls or I would have enrolled in the Global Choice plan.
First issue could have been resolved on your own by flipping the airplane mode switch on or taking the sim card out.
You also get texts informing you of any international charges. Before making any calls, you should always doublecheck your features/ add-ons.
A full credit isn't valid in this case because you made a post admiting you used the services. Travelpass ones I can see getting a credit, the latter only if you catch an agent willing to put a customer above themselves getting audited for an invalid credit.
Since incoming text messages do not trigger the $10 charge, we’re you responding to these text messages?
or perhaps the $10 per day charge was because you did not disable your phones ability to roam and you use mobile data. That would make the $60 charge entirely valid.
you also admit that your wife made phone calls without a roaming plan at $1.99 per minute. This is also a valid charge, whether or not you meant to add a roaming plan is irrelevant.
When you are in a foreign country you are using someone else’s towers. That other carrier bills your carrier for your usage at a higher rate when you have not pre-paid or some sort of pre-agreement to reduce that cost. It seems you did on your line. Your $10 per day charge prevented you from a very high charge for data usage. Even a tiny amount of data adds up to a huge charge without the travel pass.
I have no evidence that I had called or replied to text messages on the days that TravelPass was activated. It appeared to be random. I did not need TravelPass as I was connected to WiFi and seldom had any service (in Palomino, La Guajira, Colombia).
Regarding the international calling charges, this was accidental. Again, my wife did not know that I had not enrolled in such a calling plan. Furthermore, Verizon defaulted the international calling option to "enabled" when I thought the default was "disabled". Disabled is the appropriate default setting. If the single mother of a child had Verizon, and that 8-year-old made international calls with a Verizon phone, Verizon assumes that single mother will pay for that regardless of the cost?
How Verizon functions internally is not important to me. All things appear that Verizon prefers to get nothing and force us to a different service provider. And I LOVE it how one says "I admitted fault" like I am on trial here. Welcome to the Verizon courtroom where Verizon writes the legislation, judges others based on it, and enforces it. 😉
"If the single mother of a child had Verizon, and that 8-year-old made international calls with a Verizon phone, Verizon assumes that single mother will pay for that regardless of the cost?"
Why not? Verizon is not a baby sitter to watch what your kid is doing with your phone. I suppose they could be nice and deduct some money off.
"We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage." Ethical behaviors include helping others, especially those who accidentally racked up international calling charges due to a default setting of international calling being "enabled".