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Line Access Transfer Issue
CrazyChickenLady

I am in the process of having a line transferred from another Verizon user to my account. The other user (a separate Verizon account holder) initiated the transfer request from her account using my name and email address but I have not received any emails to complete the process. Her account shows the request is pending and in progress but we have not been able to get help over the phone with the missing email.

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Re: Line Access Transfer Issue
Ann154
MVP MVP
MVP

Could they have provided the wrong email address? Even if it was just a typo, it could delay things. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Line Access Transfer Issue
vzw_customer_support
Customer Support

CrazyChickenLady, I am sorry to learn that you didn't receive any emails regarding the transfer. I would recommend checking your spam folder if you haven't already. If it is not there please contact our Transfer your service team at 888-832-4540. Hours of Operation Mon-Sat 8:00AM - 7:00PM,

Sun 8:00AM - 5:00PM Local Time. -Tionna
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