We're always here for you and would hate to lose you. Let's get some more details about what you're experiencing. What ZIP code are you in? How long has this been going on for? When you say you lose signal, can you describe exactly what's happening?
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We have four apple devices in the house and have always had excellent cell service with Verizon, however about a month ago we started noticing that our devices would randomly lose cell signal or drop from four bars to one or two, not on any one device but all devices. What has happened to have caused our service to become unreliable? Zip code 95918.
I’m having same problem for about a week and a half. Called multiple times with nothing solved. Told after I used up my data to a certain extent it would slow down but never had been so slow where things took minutes to load. Can’t even watch videos or use my hotspot.
We appreciate the additional details, Rokbrnc. Upon reviewing the ZIP code you provided we are not showing any service alerts in the area. Allow us to gather more details to be on the same page. Are you aware if anything changed in your home area before the problem started? Which services are being impacted because of the low signal? Are you aware if other Verizon customers are having similar issues?
Mike25860, we know the importance of having reliable service. It concerns us to hear you have had issues with yours. Is this happening in a specific location (zip code & closest intersection)? Is the issues just with data or calls and texts too?