Bottom line: Since Verizon is failing to meet its obligations, "How do I get out of a bad contract".
I have had Verizon mobile web for almost 3 years. 3G, 720 modem. I live in a rural area.
It was pretty good in the beginning, speeds of 500-800K etc., & I was happy with that. Then Verizon started limiting my speeds when I went over 5G of data (my plan says unlimited but I bet they hear that every day). Not happy with that, but I got used to it.
Now my speeds seem to be stuck in the 100-200K range. Often less than 50K (dial-up range!) and rarely over 300k. A new provider is in town and I want to switch. Not because they are cheaper (they're not) but because they are local and responsive.
So, how do I cancel this contract without paying a $150 fee. My wife used my modem's free equipment upgrade on her cell phone last year. No one told her that the MODEM contract would be renewed. Oh well.
I plan to stay with Verizon for cell service (family plan for 10 years?) Just want to eject the modem. Any ideas.
Good morning mcalpine9,
In today's wireless world, responsive internet access is almost mandatory for maximum efficiency. May I ask is your concern with a wireless device or a landline/DSL modem? Based on your original posting, it sounds like you have a USB modem or a mobile hotspot device, which are wireless devices. May I ask what make & model device are you using for internet access? Also, what operating system are you using? Please provide the city & state that you are in? This way, I can check for any network concerns in your ares. I have taken the liberty to post some steps for your to try to assist in slow internet speeds. They are as follows:
There are several factors that effect internet speeds. Some of which are time of day and location. If you are using a laptop then I encourage you to try the connection in another location. Also, try the connectivity speeds at a later time, like after 9PM, to compare results. Once you have tried the steps and suggestions above then please reply with your findings for additional assistance.