I am new to Verizon as of August 2019. At the time I moved, after 14+ years with my prior provider, the sales agent communicated a promotion, a plan and quoted a price which provided significant enough savings for me to switch. Three months into my relatinship with Verizon none of what was promised has been delivered. The promotion I haven't seen right on my bill yet, my employer's discount hasn't been applied and I've made numerous calls on this. I was told earlier this week "the sales agent made a mistake"... sorry but XXXXXXX is the best we can offer. This is unacceptable, unethical and basically a 'bait and switch'. I've left several messages with the Corporate office number and have yet to receive a call back.
I'd like to welcome you aboard the Verizon Wireless family. However, I am also saddened that this has been your experience with our service since switching over. Please know that we do value your business, and it's important to me that we are always providing you with the stellar customer service experience you deserve. I am so sorry if that hasn't been your experience with our service since switching over. I would love the opportunity to turn this experience around for you so that you won't regret the switch.
Please share with me details about the promotion that was promised to you. Which plan are you on? Also, have you already registered your line for the employee discount: http://spr.ly/66001DsI6?
Good morning -
Something similar happened to me. Even though I hated AT&T, I regret switching. Verizon lied about the cost and the coverage. I would not recommend anyone switch to Verizon.
We have a similar problem at the onset of switching from Tmobile 55+ we were told we would have a 55+ plan with Verizon. The Verizon plan with insurance was to be unlimited data 4g for $20 more with auto bill pay. We were willing to pay the difference for better cell coverage. However, the plan issued to us was not a 55+ plan, but double what was promised. Contacted customer service and they basically offered no solution except a couple month discount then a rate $60 more than Tmobile. We went through a lot of hassle unlocking our phones ending with no service for 24 hrs. and I had to make numerous calls to get phone unlocked. Now we are faced with deciding if we should go back to Tmobile. Misrepresentations were made by the Verizon agent and customer service basically has said too bad. Perhaps you can help.
Verizon Wireless does commit to delivering the best products and services with customer service being the priority. Operating with integrity is at the core of who we are as a company and it does concern us to hear you feel this way especially when starting new service. We would never want to part ways so we are here to help resolve this matter for you. Were you not offered the 55+ plan after speaking with us over the phone? Which plan were you switched to?
We are not sure which plan we now have. It seemed to be 2 unlimited plans for 85 per month plus 30 for insurance. Then without authorization it was changed to a limited plan with a "safety mode" for an indefinite time awaiting when 55 plus came available. That plan was about 20 more than quoted. As well, customer service told us the 55 plus would not be available. Too many games are being played. We also responded via email.
This is not the way we want to treat customers, Robincook07. It’s time we got to the details. Since that requires account access, I’ve sent you a Private Note for us to continue.