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No Hotspot option
devnprt
Member

One of the reasons that I paid for the new iPhone 5S was to experience the faster internet service.  So how is Verizon injured allowing a customer to utilize the Personal Hotspot option regardless of the plan where you pay for the amount of data used??

The official reply was it isn't available with a promotional plan?

George

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1 Solution

Correct Answers
Re: No Hotspot option
vzw_customer_support
Customer Support

@devnprt,

I understand your concern and I'm here to provide you with an option that will allow you to use the mobile hotspot without having to pay for the feature.

You can switch to our Share Everything plan which includes the mobile hotpsot at no additional cost. The data you use with the hotspot is just deducted from the total data allowance you select. Visit http://bit.ly/xdDajD for more info on this plan.

JohnB_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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Re: No Hotspot option
ttipgem
Sr. Member

Not sure what exactly you are asking.

What does "how is Verizon injured ..." mean?

What plan are you on?

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Re: No Hotspot option
commonsense101
Sr. Member

do you have unlmited data? i thought you could add hotspot, if you have share everything i thought it could be enabled.. have you called anyone?

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Re: No Hotspot option
devnprt
Member

I'm looking for a logical reason that Verizon would exclude a "hotspot" option where the customer has to pay for all data usage.

I have a "Loyalty" plan.

Being "injured" meaning - do they they lose anything if the customer pay for data usage.

George

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Re: No Hotspot option
commonsense101
Sr. Member

oh.. you're one of those people that can't see how data on a computer is different than a phone.. carry on, i'm out of here

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Re: No Hotspot option
devnprt
Member

My plan has a limit of 2 gb data usage and I pay for any overage.

Yes I can add a hotspot option for an additional $20 per month.

I spoke with two customer service representatives.

George

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Re: No Hotspot option
vzw_customer_support
Customer Support

@devnprt,

I understand your concern and I'm here to provide you with an option that will allow you to use the mobile hotspot without having to pay for the feature.

You can switch to our Share Everything plan which includes the mobile hotpsot at no additional cost. The data you use with the hotspot is just deducted from the total data allowance you select. Visit http://bit.ly/xdDajD for more info on this plan.

JohnB_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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Re: No Hotspot option
devnprt
Member

Thanks

Sent from my iPad

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