We have a family plan with 15gb and 4 lines. On July 27, I added another line. The rep on the phone (April) said "You have a lot of lines on here, I might be able to do something for you. We have a promo for $25 off/line." She put me on hold, and when she came back, said she could not do it for each line, but could give it to me for 4 lines so that would be $100 each month. I asked her when it expired and she said never. When I received my bill, there was no promo on it. On 8/26, I called and talked to another rep (Jessica). She said there was a record of me talking to April on July 27 and that a promo was offered, but no record of what the promo was. She was going to send my complaint to a supervisor (Miss Malone) who would get back to me in 24-48 hours. In the meantime, Jessica would give me a $100 one-time credit for my inconvenience. No supervisor ever got back to me. On September 1, again, I called back. I spoke to Crystal. Nothing was noted in my account of my conversation with Jessica on 8/26. Crystal was going to email both April's & Jessica's supervisors, telling them of the situation and she would keep a check on it. And, of course, I would hear back in 24-48 hours. Never heard back. On 9/3, I called back and spoke to Tina and she was going to reach out to Jessica's supervisor and that 24-48 hours is most like NOT a good timeline. I called back on 9/9, as I did not hear back (again). Spoke to Daniqua and she never heard of such a promo. I told her I wasn't making this up. She offered me a $50 credit for my trouble (I never received the $100 credit offered by Jessica, and there was no record of that in their notes). This is terrible, terrible customer service. Each rep said I would hear back from a supervisor, which I NEVER did. What is up with that? Has anyone else been offered a promo and not received it, and if so, what did you do? Thanks.