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Plan adjustment fee
Jmterao
Member

Ok I just got hit with this fee for two lines. 

I did a chat with customer service and they said because my plan is outdated and not available anymore was the reason for the fee. 

they then offered me unlimited but at a lifetime rate of $109.00 bottom line cost.

I was paying $119.00 before for the two lines which Verizon wants to hike to $131.00  with the new fee but the rep on chat says they will offer it to me at $109.00?

my trust level is really really low. Said I would go into my local Verizon store and they told me no that I had to do it on chat. 

Anyone else get this? Is it a true cost or was I getting lied to?

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Re: Plan adjustment fee
Jmterao
Member

Well unless a mod or someone can verify what I was told it may be time for me to move on to another carrier. 

We don’t stream data, we don’t do Disney or Apple Music… I just need a basic plan. We don’t use the cloud either. 

the economy is bad enough without additional costs being forced on us.

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Re: Plan adjustment fee
vzw_customer_support
Customer Support

We definitely don't want to lose you! I am more than happy to review your account and provide you with any savings opportunities. For that reason, I will also send a Private Note.

-Jordan

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Re: Plan adjustment fee
vzw_customer_support
Customer Support

Thank you for meeting me here! to confirm receipt of this message, please reply with yoru first name. Thank you again! 

-Jordan

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Re: Plan adjustment fee
Jmterao
Member

Hi Jordan, my names Joan

i appreciate you looking into this.

 

thanks

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Re: Plan adjustment fee
vzw_customer_support
Customer Support

We are here to help with any pending concerns. Please send us a Private Note at your earliest convenience to better assist.

~Vic

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