Hi Leucadia! I hope your move went smoothly! I'm also right here to check out your new area and the coverage. What zip code are you in now? Are you having issues indoors or outdoors or both? What model phone do you have? I look forward to your response, so we can get to the bottom of this for you. Thanks!
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We appreciate the additional details relating to your service. We would be delighted to investigate. Upon researching the listed zip, all services look great for this area. Do you mind elaborating on what's exactly occuring with your coverage and device? How many bars of service are being displayed? Please keep us posted, thanks!
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As I stated before, I have either 1 or 2 bars at home (92024-1110). The 4G service is intermittent with 3G and 1X occuring sometimes.
When I'm away from home I almost always have at least 4 bars and 4G all the time. This is great but, according to your coverage maps, I should have the same at home too.
Thanks for providing me with the additional information Leucadia. I can understand how frustrating it is to have service issues at home. We can perform some trouble shooting that may help with your issue. How long have you had issues with service? Try this step to help with those issues http://vz.to/1c0J69x . Keep us posted.
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That was totally unhelpful. I still have terrible service at home. My phone (and my wife's Verizon phone) has 1 - 2 bars. I have echoing on most calls and have had dropped calls too. The 4G is available about half the time.
It's time you guys admit that you have a problem and get it fixed.
Thanks for all of your feedback and details, Leucadiah. I'd be very troubled if my service weren't satisfactory in the areas I need it to be. Indoor service is such a difficult problem to solve because we don't know until you use the service how well it will behave. Keep in mind that we're not able to predict what your service will be like because we've not been inside your home (or those of the vast majority of other wireless customers as well).
Like you, I need my service to work in my home. You do have a 14 day trial period in which to decide if Verizon Wireless is the right provider for you. If that period has not yet expired, you may consider your full range of options at this point. I hope that you stay with us, but the the service you're getting now is the best we can provide for the foreseeable future. Thanks again!
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