I am having a bit of an upset with what I am paying VS what I was quoted. I am a returning customer with VZW and my previous carrier plan was up. I was able to put my package together which consisted of a BOGO for the Galaxy S20+ and an additional Galaxy S10e. I was quoted an exact price from an online specialist when I was building my package that came to $223.73.
I received my phones yesterday and spent several hours on the phone between the porting team and activation. Once that was complete, I had to go to a VZW store to set up a PIN. After that was complete, I was notified by the in-store rep that my bills were going to be $315 per month. Now after getting connected back on my VZW, I see my bill is $546. Something is broken or not adding up here!
I then called into customer care to express my concern as this was over $100 extra monthly. The first rep I spoke with worked with me to lower it to $272. As I spoke with that agents supervisor, they claim that they cannot give me the original cost I was quoted and began to badger me. I was told that supervisor had no manager to speak with.
After all of this frustration, I am hoping I can contact someone at the corporate center to help in correcting this. I do not want to have to re-port my numbers back out and hope to enjoy VZW again at the cost I was quoted. Thanks in advance!
We want to make sure that you can get the exact information that you need and also that we provide accurate information. What we can do is review your account with you to check on your services. Would you have the specific details on your original quote? You can find the correspondence address on this link: https://www.verizonwireless.com/support/contact-us/
Extremely upset with pricing not being correct and the only solution offered is a coaching of the associate. I was quoted 300 and now charged 352. I can't return the phone, im stuck and I'm ready to pay off these phone and go to another provider. I have been a customer since 07 and I pay my bills and upgrade all the time. So if my loyalty means nothing I will go elsewhere and some other company can have my money.
Queen53, we're here to help. Please allow us to turn this feeling around. I will be reaching out to you via a private note. I'll be waiting.