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Starting a new plan, with a new phone
Katdubuiss
Member

I have been on my mother's family plan, and just went into a Verizon store last week to start my own plan and get a new phone. I was able to buy a new iPhone at the plan price and was told a termination fee would be put on my mother's account. I even chose the options for my new account so I thought it would be set up. However, I am still on her account with the new phone. What I want is to have an entirely new account/plan where I am the owner. Is there something I am missing here? Is this even possible? I tried to call customer service but I can't get to an actual person and none of the automated options help me!

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Re: Starting a new plan, with a new phone
lewisr13
Leader

Dial *611 choose option 4 then say talk to an agent. Your mother will need to call first(same method) and let them know you want to do an Assumption of liability(AOL). There is no early termination fee if you do it this way.

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